Patient Access Associate 3

Inova Behavioral Health Services - Merrifield | Inova Psychiatric Center | Full time | Patient Access Associate 3 | Monday - Friday 8:30 am - 5 pm.

As a Patient Access Associate 3, you will provide excellent service by identifying customer needs and fulfilling customer expectations. To help achieve our mission, you will perform assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifying and entering insurance information and authorization/referral requirements into databases is of vital importance. Counseling patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services is expected. Ensuring a safe patient care environment to the fullest potential, to achieve team goals, is required.

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy

Minimum Requirements

Education:

High School Diploma or GED

Experience:

2 years of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle.

Skills:

Proven proficiency in multiple Patient Access functions.

Advanced communication and computer skills.