Help Desk Technician

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

Job Description:

Cydecor is seeking a motivated and enthusiastic Help Desk Support Specialist, Tier 1 (Junior) to join our team in Crystal City, VA!

This is a fantastic opportunity to gain valuable hands-on experience in IT and support more than 600 end users. You will work alongside a team of skilled professionals and play a crucial role in ensuring the smooth operation of various technical services.

Why Cydecor?

Cydecor is committed to your professional development. As part of our team, you'll receive hands-on training to help grow your technical and business skills. Our team-oriented environment offers the opportunity to collaborate with peers and contribute to meaningful projects. We believe in investing in our employees, and many of our former Help Desk Support specialists have advanced into leadership roles in quality assurance, project management, and more.

Responsibilities include but not limited to:

• Provide essential help desk support to end users, troubleshooting and resolving technical issues.
• Assist with a broad range of IT areas, including operations, networking, cybersecurity, cloud services, and more.
• Deliver exceptional customer service by effectively managing user expectations and escalating complex issues when necessary.
• Learn and work with a variety of tools and technologies to resolve problems and improve user experience.

Here's what you need:

• Strong interest in IT and technical problem solving.
• Excellent communication skills and the ability to work collaboratively with others.
• Desire to learn and grow within a dynamic and supportive environment.
• Windows 10 and Windows 11 administration (1+ years)
• Hardware & software troubleshooting (1+ years)
• Office 365 (1+ years)
• General Network troubleshooting, Active Directory Administration, ITSM ticketing experience, ITIL foundational concepts, and Inventory management experience (1+ year)
• Soft Skills:
  • Must have good logical thinking and troubleshooting skills
  • Ability to learn quickly and tackle new and technically complex problems
  • Ability to multi-task, attention to detail and excellent follow through
  • Ability to work in a fast-paced environment with changing needs and requirements
  • Ability to work effectively independently and in a team environment
  • Ability to take ownership of assigned IT related issues from start to resolution
  • Ability to work evenings and weekends through on-call rotation schedule

Bonus points if you have:

• OS imaging exposure
• SharePoint general understanding
• EndPoint protection General understanding
• Teams collaboration experience.
• Conference room AV technology troubleshooting experience
• VPN exposure and General understanding

Security Clearance Requirement: None

Education: High School Degree or above

Work Schedule: 8:00 AM to 5:00 PM EST

Benefits:

Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement

Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity & expression, veteran status, marital status, or any other characteristic protected by applicable law.

If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.