Service Delivery Lead - Hybrid

This Hybrid position is open to any qualified applicant in the United States.

A qualified applicant must be local to Beaverton, OR or be open to relocation to Oregon.

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

• Serve as a Senior onsite liaison and as the first point of escalation.
• Establishes and builds positive connections with collaborators on the client side.
• Accountable for Overall Delivery Management (Onsite and Offshore) of the account.
• Accountable to ensure service delivery is meeting contractual obligations
• Regularly connect with Customer Sr. levels for delivery issues and identifying new opportunities.
• Conduct working council reviews with client Sr. stakeholders (CIO and VP Level), prepare exec status reports
• Working with the Delivery Director, partner to improve delivery governance and operations metrics.
• Introduce Cognizant and Industry standard methodologies to the customer environment and drive those into Day-to-Day Delivery, as per Customer Signoff.
• Assist Account Managers / Client Partners / Markets in related business development activities to grow focus and market share in the account.
• Direct Reporting to Delivery Director of Offshore engagement Delivery and Operations perspective.
• Review solutions and estimate for new opportunities as necessary and as per demand.
• Work with Delivery Director to meet Engagement and SBU financial targets.
• Help improve Governance with Customer team members

• 12+ Years of experience with at least 5 years in Delivery Management
• Good understanding of Infrastructure technologies and ability engage in discussions with client Sr level stake holders
• Good understanding of NexGen Technologies
• Strong communication skills (written and verbal)
• Strong people management skills

Applications will be accepted until January 11, 2025.

The annual salary for this role is between $88,200 to $139,500 depending on the experience and other qualifications of the successful candidate.

This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.