TSP HOUSEKEEPING SUPERVISOR - 12312024-64267

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, VAN BUREN COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00010721_tsp_housekeeping_sup_fcf_tdec-job-opp_ps.pdf

Qualifications

Education and Experience: Education equivalent to High school diploma or equivalent plus 2 years experience in a housekeeping role or a supervisory role.

Substitution of Education for Experience: A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Substitution of Experience for Education: One year of housekeeping or supervisory experience may be substituted for the required education on a year-for-year basis.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Summary: Under general supervision, responsible for overseeing daily operation of a housekeeping department and performs other work as required

Distinguishing Features: This classification is an entry level supervisory position that is responsible for leading and assisting with the successful completion of daily shift requirements for the cleanliness of guest rooms, cabins, and public spaces. This classification also has oversight over customer service, inventory, training, and management of financial resources.

Responsibilities

1. Responsibility for administration and supervision of the Housekeeping department in a Tennessee State Park. Employees in this classification are responsible for the successful operation of the housekeeping department and ensuring that their staff meet all established performance and customer service guidelines. This classification may act as the person-in-charge in absence of a manager.
2. This classification is responsible for the supervision and evaluation of housekeeping staff.
3. Prepares shift schedules for housekeeping employee based on projected occupancy levels to best manage overtime.
4. Trains housekeeping staff to successfully perform all housekeeping operations.
5. Maintains cleaning supplies inventory and ensures that cleaning chemicals are labeled in compliance with OSHA and TOSHA regulations.
6. Promotes an environment of hospitality to provide great customer service and increase guest satisfaction through guest interaction, efficient communication, resolving disputes, and by addressing situations with guests promptly and professionally.
7. Manages lodging accommodations using approved property management system (PMS) point-of-sale system and cabin accommodations through Itinio or approved point-of-sale system.
8. Manages financial resources by reviewing cost per occupied room to make educated purchasing decisions and appropriately staffing department based on occupancy.
9. Processes housekeeping invoices in a timely manner
10. Ensure that all safety training and material safety data sheets are available and appropriately organized to ensure that safety standards are met.

Competencies (KSA's)

Competencies:

1. Time Management
2. Planning
3. Integrity and Trust
4. Informing
5. Fairness to Direct Reports
6. Customer Focus
7. Confronting Direct Reports
8. Conflict Management
9. Composure
10. Caring About Direct Reports
11. Building effective teams
12. Approachability

Knowledge:

1. Administration and Management
2. Customer and Personal Service
3. English Language

Skills:

1. Time Management
2. Service Orientation
3. Quality Control Analysis
4. Management of Material Resources
5. Management of Financial Resources
6. Instructing

Abilities:

1. Visualization
2. Trunk Strength
3. Time Sharing
4. Stamina
5. Spatial Orientation
6. Multi-limb Coordination
7. Manual Dexterity
8. Gross Body Equilibrium
9. Extent Flexibility
10. Dynamic Flexibility

Tools & Equipment

1. Telephone
2. Computer
3. Calculator
4. Cash Register
5. Housekeeping/cleaning supplies

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.