Quality Complaint Coordinator

YOH Services LLC
401(k), employee discount
United States, California, San Diego
3131 Camino Del Rio North (Show on map)
Dec 31, 2024
Quality Complaint Coordinator Category: Life Science Employment Type: Contract Reference: BH-381008 CONTRACT POSITION - W2 ON-SITE POSITION IN SAN DIEGO, CA 92121 PAY RANGE UP TO $34.50 PER HOUR (DEPENDING ON EXPERIENCE LEVEL) Quality Complaint Coordinator needed in San Diego, California 92121 for a long-term contract opportunity with Yoh's client. The Big Picture - Top Skills You Should Possess: Pharmaceutical or medical device industry Electronic Quality Management Systems Quality assurance Complaint handling Data entry skills Proficiency with Word, Excel and SharePoint What You'll Be Doing: Regularly monitors Complaint Handling inbox for new complaints and adverse event reports Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc. Organizes and generates Complaint folders in SharePoint to help with investigations and collaboration activities Performs DHR review for Complaint investigations Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc. Creates log files and attaches to the eQMS and SharePoint Complaint folder Monitors Handpiece returns inventory and places weekly requests with 3PL for return shipments What You Need to Bring to the Table: College degree OR experience in complaint handling - both preferred Minimum 1-3 years of relevant pharmaceutical/medical device industry quality assurance experience Knowledge of QSR's and their application Complaint handling experience Ability to work proactively and cooperatively with managers and operational staff to solve quality problems Ability to manage multiple responsibilities with a high degree of self motivation Good written, oral, and interpersonal English communication skills MUST be strong with Excel, Word, SharePoint Knowledge and experience using Electronic Quality Management System (OMNIFY) is strongly preferred but will train Ability to handle on average 5 complaints per day What's In It For You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly ePayroll Employee Discount Programs Opportunity is Calling! Apply Now for the Quality Complaint Coordinator position in San Diego, California 92121 for a long-term contract position with Yoh's client. Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Estimated Min Rate: $28.00 Estimated Max Rate: $34.50 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.