Clinic/Practice Assistant, Internal Medicine - Dover

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
10 Members Way (Show on map)
Jan 01, 2025
We are seeking a full-time, 40-hour Patient Services Representative to support our Internal Medicine team onsite Monday through Friday from 8:30am-5:00pm. Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Leading up to the patient visit, Patient Service Representatives schedule all appointments. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls and transferring appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Qualifications High School Diploma or equivalent required Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work. Experience working in customer service or in a healthcare setting preferred Demonstrated knowledge of medical terminology preferred. Strong computer skills Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.