2025 Summer CX+EX (Measurement and Insights Track) Internship - Cleveland

Location:

CX+EX Team - Intern Job Description (Measurement & Insights Track)

(Cleveland, OH)

Program Start: May 2025

We are seeking a highly motivated research intern interested in getting hands-on experience with the Measurement & Insights capability within the Client & Employee Experience (CX+EX) team. To be successful, the candidate must be intellectually curious, excel at uncovering insights across large data sets and multiple studies, and create concise and compelling presentations. The candidate will have the opportunity to gain project experience on developing and delivering qualitative and quantitative primary market research and competitive intelligence. This person should have a desire to learn new skills and methods and have an interest in experience opportunities specific to the financial sector.

About the CX+EX Team

The CX+EX Team are passionate advocates for KeyBank's clients and teammates. We combine transformational experience capabilities across research & analysis, experience strategy, design & development, and employee experience. These capabilities are used to collaborate across the bank to create relevant and differentiated experiences that drive client, teammate and business outcomes.

The Measurement & Insights team brings together researchers and analysts to lead research projects end-to-end, from ideation to insights delivery. The team ensures the voice of the client is represented throughout the bank through client listening and translating their needs and expectations into actionable insights.

Competencies

• Deep interest in data with strong quantitative, analytical skills, and knowledge of statistical techniques and data mining concepts and approaches
• Preferred exposure to programming for data analysis and statistical/ numerical techniques (SAS, Python, R, SPSS, or advanced Excel skills)
• Ability to perform data analysis, research, and draw actionable insights through analysis with integrity and accuracy
• Effective oral and written communication skills to concisely explain quantitative techniques and perspectives to various audiences, including effective data visualizations
• Aptitude for problem solving using analytical techniques across a broad spectrum of business areas
• Collaboratively focused and able to work with a diverse group of stakeholders across the CX+EX Team
• Critical thinker with a curious mindset, excellent attention to detail, and a willingness to learn

Education

• Current Sophomore (graduating 2026) or Junior (graduating 2025)
• Current Enrollment in a Bachelor's degree or Graduate degree in Customer Experience, Business, Hospitality, Marketing, Psychology, Mathematics, Statistics, Communications, Finance, Computer Science, or other related degrees

Compensation and Benefits

This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

KeyBank's Campus Program Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.