Customer Service (Inside Sales Must)

22nd Century Technologies, Inc.
$16/Hour without benefits

Jan 02, 2025
Title: Customer Service (Inside Sales Must) Location: North Chesterfield, VA, 23237, United States Pay Rate: $16/Hour without benefits Duration: 6 Months Shift Timing (Day/ Evening/ Night): Day Roles and responsibilities: Receive and return customer phone calls and emails, answer customer requests for status, and production information, and check product availability about punch/RMA requests. Receive all punch forms from contract vendors and verify the completion and accuracy of the punch form. Perform and complete research of punch issues as needed. Prepare appropriate paperwork (RMA/Replacement Order/Discrepancy Form/Code Request) to accommodate punch/RMA requests about returns, damages, or missing products. Confer with plants and management, on inquiries about processed punch/RMA orders for product availability and deliverables. Resolves customer issues or refers unresolved issues to the Install Manager or Customer Service Supervisor and/or Chief Customer Officer as needed. Review and update order status reports for punch/RMA orders weekly. Log Packing slips as needed. Additional duties as needed to provide prompt and professional customer service to all customers. Remarks: The Department is looking for some with inside sales experience.