RN Navigator Manager- Home Hosp

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

MGB Home Hospital aims to deliver healthcare for all by translating the evolving needs of the healthcare landscape, into innovative solutions, to better serve individuals, communities, and organizations.

In the healthcare industry, we are in a time like no other. Experts estimate that healthcare will evolve more in the next few years than it has in the last 50 years. We have seen governments, employers, and families struggle in the face of rising healthcare costs and a fragmented healthcare system. Patients and communities need more convenient, more affordable, and higher quality care.

We are building a team that can reimagine healthcare and design care models that meet the needs of the people we serve. We are bringing a fresh perspective and a unique approach to create impact for the greater good. By bringing together people from various disciplines and ideas from different industries, we're seeking to address the complex challenges within our healthcare system and leaning forward into a new era of healthcare.

Under the direction of Home Hospital Leadership, the Clinical Manager for Nurse Navigation, will provide administrative, clinical, and operational management, oversight and leadership to support activities identified as key to success for our program.

The Clinical Program Manager for Home Hospital Nurse Navigation will lead efforts to support our system's patient identification and admission processes. This position will be responsible for co-designing, implementing and leading clinical and operational initiatives focused on helping providers and care teams accurately identify patients for Home Hospital admissions.This position will collaborate closely with MGB stakeholders, to establish a foundational program infrastructure and build. This position reports to the Director of Case Management.

Principal Duties and Responsibilities

Lead oversight of the Nurse Navigation process and evaluation
* Provide leadership and management oversight of the HH Nurse Navigator team. Work to support the ongoing development of the Nurse Navigator role, in partnership with HH Leadership team, create educational criteria and training build in conjunction with Home Hospital education team, engage in process improvement and strategy for the overall design, implementation and evaluation with Home Hospital leadership, project management, education and facility-based stakeholders.

* Partner with Home Hospital Clinical leadership on program strategy and operations.
* Participate in, and accept ownership for, cross-department initiatives
* Anticipate, identify, and drive resolution of program challenges to prevent downstream problems
* Oversee and collaborate with Home Hospital team onproject related deliverables including project plans, PowerPoint presentations, status reports,
* Independently develop material and communicate updates, findings, and recommendations to internal program steering committees, network committees and audiences external to MGB Home Hospital.
* Contribute relevant information to leadership for budget development

• Monitor the daily operations related to the admission process and collaborate with additional HH Leaders to work towards supporting potential admissions.
• Iterate current pathways for admission and help with the development and implementation of new admission pathways and populations.
• Participate in the hiring and evaluation of staff
• This role is patient facing as this role, at times, will need to assess, evaluate and consent patients for the program. Clinical care will include monitoring and evaluation of the admission and screening processes, along with the development or corresponding policies and protocols.

Build and encourage strong team culture through effective leadership
* Provide leadership and oversight in a way that promotes a supportive, respectful environment that includes training, appropriate delegation, accountability, and growth opportunities
* Lead hiring and on-going performance management of direct reports and continuously work to develop talent, helping staff meet both their aspirational goals and the organization's needs, providing opportunities for coaching, feedback, exposure and stretch assignments to encourage employee engagement
* Promote continuous improvement within the team

Use data, research and analytics to drive decision making
* Develop methodologies for evaluating and tracking the success of interventions and quality improvement initiatives, completing quantitative and qualitative analysis to support program objectives by partnering with Home Hospital analytics and research support.
* Other duties as assigned