Counseling Center Services Administrative Professional

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The UCI Counseling Center is committed to delivering quality services that help students achieve optimal mental health for academic success, personal growth, and increased capacity to cope with the stresses of being a university student. The Counseling Center also provides training and learning opportunities to prepare future leaders in mental health and other service-oriented positions.

The vision of the Counseling Center is to elevate the student experience and create pathways to success through a wide range of multiculturally based clinical, outreach, prevention, and training services. Our values include: service, community, inclusion & advocacy, integrity & accountability.

The Counseling Center Services Administrative Professional provides comprehensive operational support to the Counseling Center. This position serves as the administrative access point to Counseling Center services. Duties include high-volume and complex scheduling coordination, monitoring flow of crisis care services, processing clinical documentation, verification of eligibility for services, Electronic Medical Record (EMR) configuration, medical records coordination, and assessment support. Additional responsibilities include but are not limited to Front Desk coordination, KFS transactions, opening and closing procedures for the Counseling Center, and monitoring of equipment and supplies.

Employee must exercise judgment to independently perform complex decision-making processes governed by policies and procedures in a timely manner. This position requires a high level of diplomacy and interaction with clients, campus partners, community members, and Counseling Center staff at all levels. This position requires strict adherence to confidentiality and privacy laws.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $28.49- $29.81 (Hourly).

Required:

• Responsible for maintaining strict confidentiality regarding students' use of the Counseling Center and any treatment schedules arranged with Counselors in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA, Title II), Federal Education Rights and Privacy Act (FERPA), and California Laws.
• Organizational skills to complete work in a fast-paced environment, with competing demands and frequent interruptions.
• Ability to maintain flexibility and work well in a constantly changing environment.
• Ability to communicate effectively and diplomatically with a diverse group of students, faculty, staff, co-workers and administrators, both individually and in group settings.
• Displays honest and ethical behavior.
• Ability to work as part of a team.
• Experience working with an electronic health record and/or an electronic appointment system.
• Strong customer services orientation.
• Advanced computer skills including email and calendaring programs: Microsoft Office, Word and Excel.
• Accurate typing, proofreading and editing skills.
• Must be detail oriented with attention to accuracy.
• Skill in working independently, thinking critically, and following through on assignments with minimal direction and supervision.
• Ability to recognize problems and generate alternatives or offer solutions based on knowledge of Counseling Center procedures and existing guidelines.
• Complies with and supports department and University policies, procedures and standards of conduct to include attendance, absenteeism, punctuality, tardiness, appropriate attire, and fulfills appropriate training and education requirements.
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred:

• Working experience with students in a University setting.
• Ability to process University transactions such as KFS Disbursement Vouchers, FMRs, etc.
• Knowledge of UC Policies and Procedures.
• Experience working in an academic, medical or research setting.
• Degree from accredited 4-year college or university
• Familiarity with campus resources
• 1-3 years customer service and administrative experience in a health care setting

Special Conditions:

• The Counseling Center/Annex is open for clients 8:00 am until 5:00 pm. There are three working shifts for Counseling Center Services Administrative Professional: 7:45 am until 4:45 pm or 8:00 am until 5:00 pm. Shifts are assigned based on operational needs. The positions starting at 7:45 am and 8:00 am are essential in opening the Center/Annex. The positions ending at 5:00 pm and 5:30 pm are essential to closing the Center/Annex.
• Continued employment contingent upon completion of satisfactory background investigation.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.