Consumer Experience Rep - J Winery

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Location:

J Vineyards & Winery

Our J winemaking team, led by Nicole Hitchcock, strives to translate the diversity of the Russian River Valley - from the cool, coastal locations to the bright, sun-drenched hillsides - to the bottle. Each estate vineyard offers a distinct expression of a different location within the vast Russian River Valley AVA.From the Legacy Lounge to the Bubble Room, exclusive events, culinary experiences, extraordinary wines and warm hospitality are waiting for you at J - just three miles from Downtown Healdsburg.

The Consumer Experience Representativeprioritizes daily operations of the Estate Wine Club, providing reservation support for all consumer experiences and ensuring world-class customer service to our customers. Engages in customer service activities to enhance the retention of DTC consumers and wine club members while upholding the Estate brand image. Works with cross-functional partners and agencies to identify unique customer opportunities to drive consumer acquisition, member conversion, and wine sales while providing a seamless member journey. Maintains current knowledge the Estate to increase both customer satisfaction and business opportunity.

Compensation

• Hiring salary range listed: $27.79/hr - $37.50/hr
• Plus quarterlyincentives!

Perks & Benefits

• We are committed to providing competitive compensation, perks, and a work-life balance supporting your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

What You Will Need:

• High school diploma or State-issued equivalency certificate plus 4 years of retail sales, hospitality, sales support, marketing support, administrative support, or customer service experience reflecting increasing levels of responsibility; OR Associates Degree plus 2 year of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience; OR Bachelors Degree.
• Skilled in the use of MS Outlook at an intermediate level.
• Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to lift and move cases of product weighing up to 40 pounds.
• Required to be 21 years of age or older
• Required to travel to various winery sites within the region based on business need.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart:

• Bachelor's Degree in Marketing or Business plus 2 years of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience.
• Wine sales or Wine club administration experience.
• Wine Industry knowledge.
• Experience with software programs such as Ship Compliant, Wine Club Manager, E-Winery Solutions Ellipsis or member databases/related systems.

Gallo does not sponsor for employment based visas for this position now or in the future.

This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

To view a full job description, please click here.

Anticipated close date: January 15, 2025 or until filled

Requisition ID: 105383

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