AV/VC Event Support Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Live Event Technician provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the AV Event Productions team and its customers. Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

How You Will Make An Impact

• Delivers exceptional customer and attendee Event experience
• Daily customer communication support
• Supports meetings effectively; provides supporting documentation and aligns stakeholders
• Helps Improve project and process efficiencies, while improving team goals
• Able to spot risks, asks the right questions, and escalate appropriately
• Assists customers with discovery calls and planning meetings
• Supports media playback and presentation testing
• Acts as liaison between customer and technical team
• Dynamically flex to customer needs and adapt to Event related complications
• Act as POC for customer escalation and collaborate on postmortem and resolution
• Mitigates Event related issues and disruptions
• Manages delivery and/or posting of recording for customer

What You Will Need to Succeed

• Minimum 3 years in event support
• Experience with live streaming
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
• Experience with live and virtual event operations
• Experience taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Familiarity with video editing
• Strong desire to learn new technologies and systems
• Proficiency with Zoom
• Familiarity with ticketing systems, Service Now preferred
• Strong communication skills

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Estimated Pay Range: $32.63 - $36.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.