Service Delivery Manager

Service Delivery Manager

About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

The Role: Fulltime with Cognizant

* Role: Service Delivery Manager

* Location: Detroit, MI

Cognizant Technology Solutions is looking for "Service Delivery Manager @ Detroit, MI" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Responsibilities:

• Experienced Program Manager with 12-16 years of experience in managing Production Support Engagements.
• Should have handled multiple applications portfolios with wide range of skillsets (Java/Microsoft Tech Stack, AWS and other integration tools).
• Banking Domain is preferable.
• Manages overall service delivery Achieve CSI innovation and Transformation and manage the people within the LOB WITH the objective of service delivery and maintaining healthy portfolio as per contract Stakeholder Management Ensure management reports are circulated to the relevant stakeholders as per agreement
• As a Program Manager, you will be responsible for overseeing and managing multiple projects within the organization. This includes planning, executing, and monitoring project activities, ensuring they are completed on time and within budget.
• You will collaborate with cross-functional teams to define project goals, objectives, and deliverables, and ensure alignment with overall business strategies. Additionally, you will be responsible for managing project risks, resolving issues, and communicating project status to stakeholders.
• Manages overall service delivery Achieve CSI innovation and Transformation and manage the people within the LOB WITH the objective of service delivery and maintaining healthy portfolio as per contract Stakeholder Management Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.
• Service Management Act as the Single Point of Contact for Delivery for the project Responsible for End-to-End Service Delivery for the portfolio Devise Corrective and Preventive actions for any Service Level breaches near misses and Customer escalations Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities eg. Incident Management Problem Management Change Management etc. Manage defined processes and risks with respect to organization and customer Coordinate with onsite and offshore teams as necessary Responsible for resource management delivery ownership and governance Second escalation point of contact for delivery related issues Drive triage calls for Major incidents along with the PO teams.
• Manage onsite / offshore teams to ensure smooth service and quality delivery.
• Own and present operational performance through monthly governance calls with leadership.
• Regularly review current processes and provide strategic guidance on process improvement and innovation.
• Spearhead the team to achieve goals by ensuring enough attention is given to all areas of management Incident Problem.

Must have Skills & Qualifications:

* Application Production Support Management Experience (Incident, Change, Problem Management).

* Complex Prod Support Projects.

* Cloud & Microsoft/ Java Tech Stack Applications Experience.

* Banking Domain Experience.

* Transformation & Continuous Improvement Experience (Ageing, Automation)

* Client Management Skills.

Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results.

Salary and Other Compensation:

The annual salary for this position depends on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

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Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.