Corporate Loss Mitigation Analyst

Glacier Bancorp

life insurance, paid time off, 401(k)

United States, Montana, Helena

Jan 03, 2025

About The Role

Position Summary

Reporting to the Mortgage Loan Servicing Manager and overseen by the Loss Mitigation Team Lead, the Loss Mitigation Analyst is responsible for managing delinquent mortgage accounts and assisting borrowers in finding solutions to prevent foreclosure. This role involves analyzing borrower financial situations, evaluating loss mitigation options, and negotiating repayment plans to mitigate losses for the company. In addition to loss mitigation duties, the analyst will actively engage in collections activities, including contracting borrowers to discuss overdue payments and ensuring timely collections of outstanding debts. The analyst will work closely with borrowers, internal departments, and external partners to ensure effective and compliant loss mitigation strategies.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 + / per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Duties and Responsibilies

Customer Service:
* Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
* Educate borrowers on available loss mitigation options, homeowner counseling, local/state/federal programs available and the foreclosure process.

Collections:
* Management a portfolio of delinquent mortgage accounts, ensuring timely and accurate follow-up.
* Contact borrowers who are delinquent on their mortgage payment to assess their financial situation via phone, email, and mail to remind them of overdue payments.
* Maintain detailed records of borrower interactions and account status in the servicing system.
* Monitor and posts payments in suspense as a proactive step towards preventing delinquency.

Loss Mitigation:
* Provide borrowers with information regarding available loss mitigation options, guiding them through the application process for loss mitigation programs
* Review and analyze borrower financial information, including income, expenses, and credit reports to determine eligibility for loss mitigation programs and prepare detailed case files for review and approval.
* Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
* Negotiate repayment plans and workout options with borrowers to prevent foreclosure, offering solutions that balance the needs of the customer and the company.
* Create and review documents related to Change in Terms, Modifications, Re-Amortizations, Partial Releases, Successor in Interest and Workouts for approval or denial with consistency, accuracy, and quality.
* Maintain accurate and detailed records of all communications, payment arrangements, actions taken, and decisions.

Collaboration:
* Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.
* Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.
* Assist department with other daily functions such as but not limited to: investor reporting, customer service calls/emails, payment postings, ARM Loans, scanning/indexing, miscellaneous maintenance, payoffs, and/or AFT/ACH setups.
* Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	High School Diploma / GED
Preferred	Associate Degree

Experience

Required/Preferred	Experience Level	Description
Required	3 years	Working in a Banking or Lending environment.
Required	Beginner Experience	Working with a loan platform software such as Encompass, Jack Henry, Black Night, FiServ, etc. required.
Required	Advanced Experience	Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, and Internet Explorer / Google Chrome
Preferred	Beginner Experience	Demonstrated experience working with all levels of management
Preferred	Knowledge Of	Lending regulations and compliance.
Preferred	Beginner Experience	Loan Servicing/Operations

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision.
Employee must have excellent search and navigation skills.
Ability to learn other computer programs and systems in a timely fashion.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Minimal noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Occasional - now and then.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Occasional - now and then.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.