TEMP - Guest Services

Summary

Responsible for interacting with guests to assist with transactions, pavilion rentals and facility questions. They will provide exceptional guest service to ensure all guests have a memorable and inviting experience.

Salary

$12.00

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Take a proactive role in ensuring guest satisfaction.

• Maintain a safe and organized work area.

• Participate in regularly scheduled trainings.

• Assist with inventory and stock room organization.

• Assist with party/pavilion rentals to include set up and take down of tables and chairs.

• Welcome every guest with a smile and make eye contact while assisting them with their transactions or questions.

• Perform effective transactions that follow all City of Garland cash handling procedures.

• Assist with guest safety in the event of an emergency.

• Promptly respond to guest concerns to ensure quality guest experiences. Maintain an inviting work environment by inspiring others with enthusiasm and positivity.

• Maintain regular, reliable and punctual attendance.

Minimum Qualifications

Must be 16 years old on opening day of the aquatic facilities.

Must have reliable means of transportation to and from the workplace.

Preferred Qualifications

One year of guest service experience.

Knowledge, Skills & Abilities:

• Knowledge of daily and emergency facility procedures and policies learned during training

• Knowledge of the daily operation and programs of aquatic facilities learned during training

• Experience involving customer service and handling cash and operating a cash register

• Knowledge of food preparation and sanitation practices

• Knowledge ofcash register, cash handling and inventory control

Licenses and Certifications

• N/A

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent typically works in an outdoor environment with exposure to all weather conditions under direct sunlight and may be required to walk, bend, stoop and lift a minimum of forty pounds.