Small Group Account Manager

Job Description

What You'll Do

• Builds and maintains effective relationships with Agents to achieve target marketing plans for new and renewal business.

• Partners with Agents/Consultants in development of retention strategies that will achieve persistency goals. Completes extensive research and captures group specific information as needed for re-rating.

• Works with underwriting on behalf of the Agent/Consultant and group to provide rating solutions that meet the customers' needs. Identifies alternative rating solutions to maintain and attract customer base.

• Performs and completes renewal process to ensure accurate information is being provided to the customer. This includes delivering and explaining renewal financial information to the group in conjunction with the Agent/Consultant as necessary.

• Develops, implements, and presents to Agents an effective sales and retention strategy that focuses on Blue Cross NC strengths and key differentiators. This includes successful execution of marketing initiatives to maximize small group membership growth.

• Manages Agent expectations through a consultative relationship approach.

• Demonstrates a strong knowledge of products, e-commerce tools, service offerings, underwriting guidelines, and overall industry knowledge.

• Conducts internal and external negotiations effectively to provide solutions that meet the customer's needs.

• Provides education on Blue Cross NC products, procedures and services.

• Trains Agent/Consultant regarding the renewal process.

• Responsible for understanding market/competitive information that can be utilized to enhance Blue Cross NC's competitive position in the small group market.

• Supports Agent with enrollment meetings and health fairs for new and renewal business.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 0-2 years of experience in related field

• In lieu of degree, 3+ years of experience in related field

• NC Life and Health Insurance License (or be able to obtain within 60 days of employment).

• Must possess and maintain a valid driver's license.

Nice To Have

• Small group experience is a plus

• Healthcare experience/knowledge

• Flexibility to travel

*Training for this position will be in-person on our Durham Campus.

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.