CUSTOMER SERVICE REP II

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Get paid early. Get paid fast.
• 401(k) with annual company match.
• Paid holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.

WORKING CONDITIONS:

• Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.