Field Services Engineer (onsite)

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries.

You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT.

The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore. The required personal has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks. It also Includes extra responsibilities to build SOPs, handle inventory onsite and participate in collaborative IT support for the site(s) responsible for.

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/critical issues
• Deploy hardware and software (servers, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Build SOP, Knowledge articles for known issue-resolution

• Prior experience of Deskside Engineering or Field Services.
• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region.
• You know how to resolve right priorities and are solution oriented.
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)

• Knowledge and support experience with Windows, iOS devices.
• Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.
• Experience with Windows Server solutions/roles
• Experience in imaging and tackle computers, configuring mobile devices.
• Experience with Microsoft 365 (Exchange/Intune) and fix application errors.
• Experience in Windows upgrades
• Experience with network printer tackle
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

• Knowledge of/experience with Cisco Meraki Devices
• Knowledge of/experience with Amazon Web Services (AWS)
• Knowledge of ITIL
• Hands-on experience on patching through SCCM.
• Experience of Service Now ticketing tool.
• Prior Logistics experience

• Bachelor's degree or equivalent experience, or at least 3 years of relevant working experience as Field Services Engineer

The annual salary for this position is between $[79,000 - 92,500 USD] depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.