Academic Counselor, Office of Academic Advising

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Provides professional academic advising to undergraduate students, including guidance, consultation, and support on matters pertaining to registration, academic progress, success, graduation, and retention of students in the College.
• Consults with faculty and staff regarding academic policy and practice.
• Meets with students daily to process requests for study abroad approvals, late drops, late adds, credit overloads, withdrawals, and appeals. Communicates action on student cases to administrative offices on campus.
• Meets with students to provide advice and counsel on curriculum-specific matters, major exploration issues, four-year plans, College and University policy and procedures, and non-academic factors affecting academic performance.
• Responsible for confidential information and conducts confidential conversations to provide support to students.
• Coordinates and participates in early academic intervention activities, including taking or recommending appropriate actions.
• Contributes to academic and operational projects within the Office of Academic Advising.
• Receives and investigates reports from faculty members and/or academic advisors regarding students with excessive absences, poor academic performance, and/or other concerning behaviors; alerts OAA leadership and coordinates with appropriate university offices regarding these concerns.
• Has primary responsibilities for walk-in appointments with students, providing information and support, as well as referrals for follow up advising appointments and to other offices on campus.
• Maintains appropriate and timely records of all communications and actions regarding students.
• Engages in timely, clear, and accurate communication to OAA leadership regarding complex and/or sensitive student situations; has clear understanding of situations necessitating escalation to OAA leadership.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree plus one to three years related experience, or an equivalent combination of education and experience.
• Ability to comfortably and productively engage in collaborative work within the office.
• Knowledge of Wake Forest University academic policies, procedures, and relevant laws regarding student information, or ability to learn these in a short period of time.
• Knowledge and understanding of student academic advisement, development, retention issues, trends, and programs.
• Excellent written and oral communication skills with the ability to communicate to varied university constituencies.
• Strong diplomatic skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to make decisions using individual discretion and independent judgment.
• Ability to counsel students and communicate professionally and confidently with faculty members, administrators, and parents.
• Ability to perform multiple tasks, prioritize as necessary, and effectively manage time to complete all required tasks during the work day.
• Ability to learn new software and systems, including student records systems.
• Ability to maintain confidentiality of information and records; ability to manage and distribute information appropriately.
• Ability to analyze and solve complex problems.
• Ability to investigate and analyze information and to draw logical conclusions.

Preferred Education, Knowledge, Skills, Abilities:

• Experience in an academic advising or related higher education role

Accountabilities:

• Responsible for own work.

Physical Requirements:

Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.