Customer Service Specialist (Broker Dealer) - Lincoln, NE

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Investments

Full-time

Position Description:

The responsibility of this customer service team member will be handling day to day interactions with financial professionals and responding to service related inquires. Field telephone calls and customer inquiries while addressing and resolving customer issues related to administering and implementing products sold by our field offices. Contribute to the daily operations of regulatory compliance.

Position Location:

This is a hybrid role working partially in office (Lincoln, NE or Cincinnati, OH) and partially from home.

What you do:

• Support service delivery for multiple products using multiple systems.
• Communicate by phone or written correspondence with account holders, providers, plan participants, and field partners to answer general questions, process transactions, and resolve issues.
• Follow departmental processes to process transactions, respond to inquiries, and provide information and solutions to customers.
• Maintain a broad understanding of various financial services products features and limitations, industry/regulatory terms, and product related statements.

What you bring:

• Associate degree or equivalent combination of education and experience required.
• Previous customer service experience required.
• Intermediate or above level proficiency with computer skills, Microsoft Office products, and typing required.
• FINRA Series 6 or 7 registration desired, but not required.

What we offer:

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay

For your time:

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program
• Paid volunteer time- 8 hours per month

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy, and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay Range Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$18.32 - $29.31 / hour

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for all job postings is one way Ameritas shows our commitment to equitable compensation practices.