NGDE System Administrator

Description

Leidos is seeking Senior System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This administrator will maintain the Next Generation Desktop Environment (NGDE) based on ForcePoint's Trusted Thin Client (TTC) system. They will maintain the Distribution Consoles, clusters, and other back-end components for a multi-level thin client solution as well as troubleshoot connectivity for customers from thin clients, through TTC systems, and to multiple disparate enclaves. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Why Leidos?

• Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
• Leidos offers many opportunities for career development and advancement.
• Learn more about the benefits we offer: https://www.leidos.com/careers/pay-benefits.

Primary Tasks

• Oversee implementation of new capabilities, troubleshoot existing services, and maintain the security and operability of production systems.
• Maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files, routes and session connections.
• Manage O&M activities to include weekly license file updates, monthly reports on license usage, plan and schedule preventive maintenance, and brief Change Control Board (CCB) as required for major changes to production environment.
• Coordinate with customers and stakeholders to collect data and conduct analysis of complex system problems and develop, document, and implement solutions.
• Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KA) for use by customers and helpdesk personnel.
• Oversee knowledge management for team to include seeking out/coordinating new training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
• Interface with customer's Engineering team and vendor support as needed for resolution of issues and problems with the design, implementation, or bugs in the environment.
• Establish comprehensive availability and capacity management solutions using lessons learned
• Manage major projects to include deployment of large volumes of Thin Client systems, upgrade of Distribution Console software, and expansion of capabilities to new enclaves.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AAR)) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel to assist with troubleshooting and root cause analysis after hours.

Successful candidates must possess the following skills:

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 2 & Tier 3 system administrator/engineer.
• Knowledge of IC IT standards and best practices.
• Experience troubleshooting issues in a growing environment.
• Expertise with ForcePoint's Trusted Thin Client (TTC) system or similar Multi-level Security (MLS) systems.
• Expertise managing Distribution Consoles (DCs) in multiple cluster configurations.
• Experience managing license files to add/remove thin clients.
• Experience managing routes within clusters for remote users and new capabilities.
• Extensive experience troubleshooting connectivity issues between thin clients and DCs and DCs and separate domain resources.
• Experience implementing system patches and upgrades with minimal downtime to customers.
• Experience with log reviews, incident analysis, and identification of issue trends.
• Ability to manage time effectively.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) solutions such as ServiceNow, Remedy or other solutions.

Certifications:

• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• No industry certifications are required for this position, though training on ForcePoint's Trusted Thin Client is beneficial.

Experience/Education:

• Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Masters degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Clearance:

• US Citizenship is required.
• TS/SCI with polygraph required for Position or TS/SCI and willingness to obtain a polygraph.

Preferred Qualifications

• ITIL Foundation certification

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.