Leasing Agent

Title: Leasing Agent

Duration: 6+ months Contract

Pay rate: $21/hr on w2

Location: San Antonio, TX 78204

Shift timings: Mon - Fri 8 AM - 5 PM

BG/DT required: Yes

Job Description:

• The Leasing Agent, under the direction of the Community Manager, is a non-supervisory position that leases and markets apartments and assists with resident relations.
• This position performs routine clerical work of routine difficulty involving a) sales techniques, b) offering guidance regarding rental criteria, c) reviewing, accepting, entering and organizing of application packets, b) rent collection, c) renewal or re-certification of tenant leases.
• The Leasing Agent Models and ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

• The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.
• Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
• Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.
• Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown.
• Explains to the prospect, in detail, the application procedures and lease contract.
• Ensures application is processed in a timely manner through the property supported database.
• Completes lease agreements, enters leasing and traffic information on logs.
• Completes weekly, monthly and/or special reports as designated by the Community/Assistant Manager.
• Processes resident transfers.
• Adheres to all policies and procedures.
• Completes all requests from residents using proper forms and/or software.
• Communicates clearly to the maintenance staff regarding duties and responsibilities.
• Acknowledges and assists residents with a positive and friendly tone.
• Consults with the Community/Assistant Manager if a policy exception is needed.
• Prepares and Processes recommendations for lease violations.
• Conducts move-in, move-out, and housekeeping inspections of units.
• Assumes various responsibilities of the Community/Assistant Manager in their absence.
• Assists in screening and directing visitors, stakeholders, vendors, suppliers, etc to the appropriate personnel or work area.
• Generate Lease Renewals/Recertifications in a timely manner.
• Maintains a professional attitude and appearance at all times.
• Assists with the coordination, implementation, set up, and clean-up of resident events, meetings, and other sponsored gatherings.
• Practices Fair Housing at all times.
• Other duties as assigned

• High School or GED. Experience in lieu of a degree will be accepted on a one for one basis.

• One (1) year experience in apartment leasing and marketing fundamentals.
• Must have the ability to learn and use cloud applications such as Google G-suit applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and PowerPoint or MAC or PC desktop equivalent is acceptable.
• Must be willing to work flexible hours/days.
• Must be willing to work weekends.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

• Associate's Degree (A.A.) from two-year College or technical school.
• Bilingual fluency in English and Spanish.
• Yardi property management software experience.
• Experience with Google Drive, Gmail, Docs, Sheets, and Slides.
• Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing.
• Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

• Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.
• Professional Leasing Certification & Certified Occupancy Specialist Certification required within one (1) year of employment (depending on the availability of training) with no more than three attempts for certification allowed.
• Must have the ability to earn certifications as required by assigned tasks (i.e., Gracehill Training, Fair Housing Certification, etc.)