Customer Service Representative L1-2 Gas Svs.

Consolidated Edison Company of New York
$24.78 / hr
remote work
United States, New York, Bronx
Jan 06, 2025
Overview This position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered. Responsibilities Core Responsibilities Required to work Full-Time as a Customer Service Representative. Ability to work a hybrid remote work schedule based on company's need. Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems. Proactively make calls to customers and schedule appointments for SLI and NGD using various systems. Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue. Perform a high volume of administrative work pertaining to job records. Route SLI work to area Planners and Supervisors using various systems. Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems. Utilize various internal and external systems to reconcile any discrepancies regarding records. Research and resolve billing issues related to fines for failure to complete inspections. Qualifications Required Education/Experience High School Diploma/GED Relevant Work Experience Competency in Microsoft Excel, Word, and Outlook Required. Required Well organized, detail oriented and flexible to handle multiple assignments. Required Demonstrate a high level of accuracy, even under pressure. Required Excellent interpersonal and telephone skills. Required Demonstrate good customer service skills Required Must be proficient in English. Required Licenses And Certfications Driver's License DL Requireduired Required Physical Demands Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Additional Physical Demands Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. All applicants must pass all required placement exams. Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.