IT Support Specialist
 RENK | |
 United States, Michigan, Muskegon | |
| 76 South Getty Street (Show on map) | |
 Jan 07, 2025 | |
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The IT Support Specialist will play a pivotal role in providing exceptional customer support and resolving trouble tickets and service requests. IT Support Specialist assists the business with all IT equipment; laptop, desktops, printers, scanners, access points (APs) as well as networking: WIFI, VPN, and/or LAN.
Desktop Support and Troubleshooting: Provide timely and efficient technical support to end-users for desktop hardware, software, printers, and peripherals. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Ensure proper documentation and resolution tracking of support tickets using our ticketing system. Procurement and Deployment: Collaborate with stakeholders to identify hardware and software needs. Deploy IT equipment including desktops, laptops, monitors, and peripherals. Maintain accurate inventory records and ensure compliance with procurement procedures. Supporting Conference Room Equipment: Maintain conference room equipment such as projectors, audio/video systems, and teleconferencing tools. Independently troubleshoot and resolve technical issues to ensure seamless meetings and presentations. Client Patching: Carryout regular patching processes to ensure the security and stability of client systems in accordance with established policies and procedures. New Employee Onboarding: Deploy new employee setups, including account provisioning, hardware setup, and software installation. Collaborate with new hires to familiarize them with IT policies, procedures, and resources. User Account Management: Provision an a mange user accounts across various systems and applications. Monitor user access levels and permissions to ensure compliance with security policies and regulatory requirements. Respond to access requests, modifications, and terminations in a timely manner. Hardware and Software Management: Assists in tracking IT equipment and software licenses. Network Infrastructure: Assists in setting up and maintaining network infrastructure, including routers, switches, and access points. Documentation: Uses documentation, knowledge base articles, and user guides to solve issues. Assist in escalation when additional documentation, knowledge base articles, or user guides are needed to support the business. Develops and maintains documentation, knowledge base articles, and user guides. Compliance: Ensures compliance with IT policies, procedures, and legal and regulatory requirements. Level/pay for this position will be commensurate with education/experience. Associates Degree in Information Technology, Business Analytics, Business Information or related field with 6+ years relevant experience. Bachelors Degree in Information Technology, Business Analytics, Business Information or related field with 2+ years relevant experience. Minimum education and years of experience requirements are not to be used exclusive of other leveling factors. Substitution of additional relevant education and experience for stated qualifications may be considered. Proficient in Microsoft Office (Work, Excel, Outlook) Strong customer service skills Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills RENK America is an EEO/AA employer M/F/D/V | |