IT Help Desk Analyst - Navy Undersea Warfare Program Support

Synchron, LLC
$65,000-$80,000
United States, D.C., Washington
1400 Defense Boulevard (Show on map)
Jan 07, 2025
Synchron, LLC has an exciting opportunity for an IT Help Desk Analysts to support U.S. Navy's Team Submarine staff and program offices at the Washington Navy Yard in Washington, DC. We are seeking candidates to provide the US Navy with excellent information technology customer service support. Responsibilities: Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems. Tasks may include; Maintaining an inventory list of all Government Furnished Equipment (GFE) to include computers, iPhones and iPads Make recommendations to the Government to ensure GFE inventory is adequate to meet the urgent needs of the TEAM SUB Enterprise Test ports for connectivity Analysis of computer systems, programs, and/or planning activities Provided direct support for help desk calls, to include SIPR/NIPR issues, Flank Speed transition, coordinating NMCI support, and iPhone related issues Support migration of iPhone Purebred services into FLANKSPEED environment Issue mobile devices to Team Sub personnel Prepare, update, and process property passes for personnel and IT equipment Escalate troubleshooting issues to NMCI when above your capability Education and Experience Requirements: Minimum one year of IT experience (three years preferred) Possesses analytical and problem-solving skills for both technical and business-related matters Strong communication skills Knowledge of DoD/Navy program management, Government technical management, or Industry business management Security + certification Active Secret Clearance Work Location: Washington Navy Yard. Limited telework options (less than one day per week). Travel: potential for travel (less than 5%) SYNCHRON, LLC provides technical support services to the Department of Defense, Government Contractors, and select partners. Our mission is to combine Subject Matter Expertise with innovative technology applications to provide highly effective and efficient solutions to government and commercial clients.