New

Sr. IT Business Analyst

Nissha Medical
United States, New York, Buffalo
400 Exchange Street (Show on map)
Jan 07, 2025
Nissha Medical Technologies is excited to be hiring for a Senior IT Business Analyst to join our team. The IT Business Analyst will have the primary responsibility to support business applications utilized across Nissha Medical Technologies global sites. You will act as a bridge between business needs and technical solutions, working closely with stakeholders, business teams, project teams, and IT colleagues to analyze business processes, identify requirements, and deliver innovative IT solutions that drive organizational success. This individual will support key initiatives across the organization as well as support business application issues. The three main areas of focus are detailed below: Business Applications Support/ Issues Investigation Support the investigation of issues as they are reported to IT. This includes troubleshooting the issue, identifying and analyzing root causes, obtaining additional information related to the issue, documenting findings, testing theories or potential fixes, implementing resolutions following department change policies. Business Application Enhancements Support assigned enhancement requests. Facilitate discovery sessions to fully understandand document business needs. Analyze current processes and identify gaps for improvement. Determine, test, and document potential solutions. Support change plan development andprioritization, ensuring alignment with business goals. Document the change plan (ifapplicable). Work with management team to implement this following priority, budget, andchange policies. Support UAT activities and document feedback for iterative improvements. Site/ Application Implementations Support software implementations across global NMT sites. Develop a strong understanding of business needs by conducting discovery sessions. Document and translate business requirements into clear specifications, process models, use cases, and user stories. Support system configurations and testing as needed. Provide end-user training throughout the project lifecycles and post-Go Live support. Support Go Live activities and monitor hyper care to resolve post-deployment issues. Essential Job Functions 1. Act as an interface between the business and IT team throughout the delivery life cycle. 2. Develop a solid understanding of business needs by holding discovery sessions,documenting business requirements, and translating needs to clear specifications. 3. Research and identify potential options that are both feasible and serve the business needs. 4. Maintain business requirements throughout the delivery cycle, incorporating any changes to scope or the proposed solution as they arise. 5. Support scope management of assigned initiatives and escalate scope creep to Project Manager, or Management team as applicable. 6. Support the investigation, troubleshooting, and resolution of issues reported by the business, working with internal/external parties as needed. 7. Support system configurations as needed, including system testing, documentation, and change implementation. 8. Participates in change management activities including software testing, change planning, and change execution activities. 9. Responsible for system documentation including test cases, test artifacts, system "How To" documents, end user troubleshooting guides, and configuration workbooks. 10. Participate in multiple initiatives simultaneously - including site implementations, new module rollouts, enhancement requests, and/or incident investigations. 11. Adheres to all department and organizational policies and procedures. 12. Continue to build upon application knowledge and develop/maintain SME level knowledge within the assigned applications/ modules. Requirements Bachelor's degree from an accredited college with a degree in Project Management, Business or Public Administration, Computer Science, Communications, or a related field Minimum 3 years' experience in system documentation, such as writing business requirements (BRD), business process mapping, creation of test cases, etc. Experience implementing software applications supporting enterprise operations, including ERP systems and integrated business operations applications Experience working with cross functional and global teams Demonstrated experience managing projects or tasks through the SDLC phases, from requirements gathering to deployment and maintenance Experience using Microsoft Word, Excel, and Visio Possess excellent written and verbal communication skills Requires five or more years of relevant experience as a business analyst, business systems analyst, or systems project manager Some international and domestic travel may be required Preferred: Experience with Oracle Fusion, ROBAR, or RFGen is a plus Functional business experience in areas of distribution, manufacturing, supply chain, sales, or finance operations is a plus Prior system development and package implementation experience using a formal methodology (Waterfall, Agile, etc.) Knowledge, Skills, and Abilities Enjoys helping others and collaborating towards a solution that works for all Ability to initiate, maintain, and develop relationships Ability to communicate effectively to both technical and non-technical audiences Embraces challenges, remains positive Proactive in nature Knowledgeable about key business processes across financials, supply chain, manufacturing, and human resource organizations Demonstrates high attention to detail and accuracy in work products Flexibility in assuming additional duties not outlined in the essential job functions Demonstrated success at working across different levels within an organization Salary range offered $100-120k annually plus a comprehensive benefits package