Renewal Support Specialist I

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Renewal Support Specialist I focuses on using business and technical skills to close all assigned renewal opportunities. They focus on existing contracts and work with sales to provide details on customers' renewal options. The Renewal Support Specialist 1 works with sales and partner representatives quote to renewal requests.

What you will do:

• 70% of time is spent quoting transactional renewals.

• Respond to email and inquiries from sales regarding their expiring renewals.

• 30% of time is spent consulting with sales to quote renewal opportunities.

• Develop business relationships with sales.

• Work with other Product Specialists and partner contacts to better serve sales.

• Respond to renewal inquiries from sales.

• Attend Partner specific and Renewal Support Specialist related training.

• Work hand in hand with the sales and partner contacts to help drive prepare quotes.

• Be responsive to sales.

• Attend external training and conferences (Manager's approval).

What we expect of you:

• Proficiency with Microsoft Office.

• Associate Degree or equivalant work experience.

• Proficiency with Microsoft Office Suite Products.

• Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments.

• Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.

• Applicant should demonstrate solid attention to detail and a penchant for accuracy.

• Time-management skills and the ability to handle multiple projects are required.

• Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions.

• Ability and willingness to travel up to 10% or as needed to other CDW locations.

• Ability to understand, remember, and apply oral and/or written instructions or other information.

• Ability to organize thoughts and ideas into understandable terminology.

• Ability to multi-task, organize and prioritize, apply common sense in performing job, and understand and follow basic instructions and guidelines.

• Experience in technology sales supporta plus.

• Highly innovative and proactivea plus.

Pay range: $ 20.00 hourly - $ 30.10 hourly, depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials

About us:

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/