Manager, Metering & Monitoring

DIVISION: Operations

DEPARTMENT: SCADA, Metering and Monitoring

UNION/GRADE: Non-Union/ 14

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BASIC PURPOSE:

Oversees the maintenance, repair, and engineering for MWRA's revenue meters, master meters, and other associated equipment used in monitoring and control of the MWRA water system. Oversees meter data collection, quality assurance, quality control, and water & wastewater flow calculations used for the allocation of MWRA's rate revenue requirements.

SUPERVISION RECEIVED:

Works under the general supervision of the Director, SCADA, Metering and Monitoring.

SUPERVISION EXERCISED:

Exercises close supervision of professional, engineering, technical and administrative personnel within the meter data management unit and the meter maintenance unit. Coordinates closely with Operations Engineering staff in field operations, community support staff in Planning, the MWRA Rates Manager, SCADA, Engineering and Construction staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees water and wastewater meter data collection, quality control, data access for users and customer reporting.
• Oversees meter maintenance to ensure emergency and preventive maintenance is performed on all meters used to measure and record water and wastewater flow and pressure.
• Represents MWRA in discussions with member communities related to water or wastewater flows and works to resolve discrepancies.
• Oversees the preparation of staff summaries to the Board of Directors, and presents meter and flow related information to the Board. Prepares the monthly submissions for the Management Indicators reports (Yellow and Orange Notebooks).
• Directs and/or oversees direction of consultant contracts related to meter design, selection, installation, and/or maintenance.
• Coordinates with Management Information Systems Department and external consultants to ensure up-to-date and user-friendly data management systems integral to MWRA's meter program.
• Participates in meter design, construction and start-up for capital or other projects.
• Oversees planning and implementation of appropriate in-house or consultant-led training programs.
• Oversees the development, periodic review and updating of policies and procedures relating to meter maintenance, metering of water and wastewater flows for revenue, operational and regulatory matters. Ensures all staff are properly trained.
• Ensures consistency and uniformity of work rules in accordance with established policies and procedures.
• Manages the unit's safety program, maximizes employee involvement, supports the Authority-wide safety program, and conducts inspections. Acts as liaison to the Manager, Occupational Safety and Health. Immediately notifies Occupational Safety and Health of any safety issues or risks that need attention.
• Oversees personnel management and staff hiring for the program. Ensures that major initiatives and policy changes are properly communicated to all staff. Identifies organizational needs and proposes re-organization plans to address changing needs.
• Manages successful administration of collective bargaining agreement provisions to maintain harmonious labor management relations. Participates in grievance resolution, collective bargaining and contract negotiations. Serves as Step I hearing officer. Hears disciplinary actions.
• Oversees staff productivity monitoring and continual improvement through staff skills development, strategic planning, standard operating procedure (SOP) improvements and research and implementation of technology advances. Maximizes effective use of the Maximo maintenance software and related computer programs.
• Oversees and manages the program budget for meter data management and meter maintenance units. Ensures that budget resources are allocated appropriately. Monitors spending and ensures budget compliance. Assesses resources needed to effectively manage the program, prepares budget requests including in-depth justification, and explains budget variances.

SECONDARY DUTIES:

• Performs related duties as required.

MINIMUM QUALIFICATIONS:

Education and Experience:

(A) Bachelor of Science degree in civil, electrical or mechanical engineering or related field. Masters degree preferred; and

(B) At least ten (10) years experience with water and wastewater metering, and associated electrical, electronic, pneumatic and mechanical instrumentation systems including at least four (4) years in a supervisory position; and

(C) Experience with data quality control and quality assurance processes, and

(D) Experience with work process continuous improvement preferred; or

(E) Any equivalent combination of education or experience.

Necessary Knowledge, Skills and Abilities:

(A) Knowledge of water and wastewater metering, instrumentation, electronics and data management and communication systems

(B) Proficiency in computer hardware and software, including communications technology, databases, data presentation and analysis tools, HMI design and Microsoft Office.

SPECIAL REQUIREMENTS:

Professional Engineer license preferred.

Required to be on call as needed.

A valid Massachusetts Class D Driver's License.

TOOLS AND EQUIPMENT USED:

Office equipment as normally associated with the use of telephone, personal computer including word processing and other software, copy and fax machine.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, including office equipment or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand and walk; climb or balance; stoop, kneel, crouch, or crawl; taste or smell.

The employee must frequently lift and/or move up to 10 pounds, occasionally lift/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally exposed to outdoor weather conditions. The employee is occasionally exposed to fumes and airborne particles.

The noise level in the work environment is a moderately quiet in office setting.

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.