Professional Services Engineer - DoD

ForeScout Technologies, Inc.
401(k)
United States, California, San Jose
190 West Tasman Drive (Show on map)
Jan 08, 2025
Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets - IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale. What You Will Do Forescout has an excellent opportunity for a strategic Professional Services Engineer (PSE) to join our high-energy, multi-cultural, world-changing team. A Forescout Professional Services Engineer (PSE) provides technical and consultative services to assigned accounts to drive the adoption and maturation of the customers' Forescout deployments. The PSE must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion. In this role, you will Understand US Federal customers use cases and requirements to optimize the delivery of the Forescout solution. Maintain strong relationships with key US Federal customers, gathering feedback and insights to drive the Forescout deployment. Ensure that network and operational technology security products comply with relevant US Federal standards and security best practices, including managing and keeping current US Federal implementation guidance related to Forescout products. Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plan-of-action to close gaps and drive successful outcomes. Administer and mature customer enterprise deployment of the Forescout solution. Interface with Forescout Support and/or R&D to resolve technical issues that may impede success. Define and create policies in accordance with customer's business requirements. Manage equipment installation and configuration at all locations, including lab environments. Manage Forescout software and hardware upgrades. Manage the ForeScout solution in accordance with the customer's business goals. Create customer reports to achieve project alignment and unity of effort. Contribute to the development of best practices, intellectual property, and training material What You Will Bring We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience. Must have or be able to obtain a "Top Secret" Security clearance. Reside in the San Diego, CA or surrounding area Able to travel up to approximately 40% of the time Experience in US federal government environments including knowledge of Department of Defense (DoD) policies and procedures, guidelines, directives and techniques related to software and technology system platforms Able to clearly and effectively discuss and present program objectives, managerial tasks, and technical information verbally and in writing to management and professional personnel at all levels within the DoD and other government agencies within timelines prescribed by regulation or management. Bachelor's Degree in Computer Science, Engineering, or related field. Certification Requirements Have a Forescout Certified Administrator (FSCA) or Forescout Certified Engineer (FSCE). Technical Requirements Minimum 3 years of experience with network hardware configuration Linux O/S installation, security configuration, and management Hands-on experience with Windows based operating systems and Unix systems, specifically Linux Experience installing, managing, and supporting production network and computer security systems comprised of multiple technologies Strong experience in network troubleshooting and configuration Virtualization environments for both desktop and server deployments Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems Expertise deploying large scale enterprise deployments/data centers Working knowledge of Shell, Perl and xml scripting a plus Deep hands-on experience with Forescout solutions Experience implementing complicated software products that involve multiple components. Other Requirements 3+ years of technical professional services experience in a customer-facing role Able to constructively handle and address customer concerns through explanation or management escalation Ability to clearly document complicated steps and procedures. Working knowledge of industry security standards, procedures and technologies Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies. A self-motivated individual with a 'can do' attitude Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers What Forescout Offers You Managing cyber risk, together - We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. (We cover 80% of employee and dependents' benefits premiums, in the U.S. only, 401K match, generous PTO policy, and much more.) If you have a strong work ethic, are visible and lean in, you will be recognized. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! www.forescout.com Our Mission - Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization. Our Cultural Values One Team - We all work together, and we all win together. Cyber Obsessed - We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven - We listen, we learn, and we make it right. Relentless - We're smart, determined, and find a way. We figure stuff out. Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with. Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! *NOTE TO EMPLOYMENT AGENCIES:* We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means. Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.