New 
Senior Program Manager - Capacity Customer Experience
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Jan 08, 2025 | |
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OverviewMicrosoft is rapidly expanding its global data center (DC) footprint to meet our customers' cloud objectives. All DCs and service offerings require efficient and reliable capacity planning to meet exponentially growing customer demand. We are an agile, exciting, and fast-evolving engineering team focused on delivering capacity solutions for our customers worldwide, and across all Microsoft cloud offerings. As we grow, we need passionate and talented individuals with business and/or engineering backgrounds, a ton of energy, and a healthy dose of humility!We're now seeking to hire a talented Senior Customer Experience Program Manager based in the Puget Sound, to support the Americas. This role reports to the Americas Regional Lead and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across the United States, Canada, and Latin America. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We're encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply! Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesWork closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.Act as a capacity 'Account Manager' for all regional capacity opportunities and challenges.Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency.Contribute to the Field Insights Team's rhythm of business (RoB) in support of the Integrated Business Planning (IBP) program gathering key insights to assist in making informed and efficient planning decisions.Develop a localized RoB to drive business efficiencies across all aspects of the Americas supply chain.Communicate progress, isolate key challenges and opportunities, and accelerate decision making.Role will require travel 0-10%. | |