Senior Video Conference Support Technician - 1980

KeyLogic Systems
United States, New Mexico, Albuquerque
1515 Eubank Boulevard Southeast (Show on map)
Jan 08, 2025
Overview Position: Senior Video Conference Support Technician Location: Albuquerque, NM Salary Range: $53,000 to $63,000 per year Clearance: Active Q Clearance KeyLogic is seeking a Senior Video Conference Support Tech who shall provide support to our customers on the classified and unclassified networks. The candidate will respond to service desk ticket requests by resolving or assisting in determining root cause of software, hardware & network issues, and engaging with system administrators. They will work closely with a team of people to help design and improve the way we work and deliver IT service management to our mission partners. They will manage user accounts and perform other IT administration needs. In addition, they will provide functional and business process testing. The bulk of this position will be doing desktop support functions for customers on both the classified and unclassified networks in both a Windows and Linux environment and audio-visual system support. This position will work closely with other departments and a successful candidate will be able to work with both technical and non-technical team members. Responsibilities: End user support and setup of Videoconferences and Videoconference equipment. Secure Videoconference bridge and meeting setup support within the DOE/NNSA Enterprise Secure Network and DoD Secure Network Environments Windows Desktop support Troubleshooting End User software such as MS Office, Adobe Acrobat, Virtual connections Inventory management in a highly classified environment. Assisting customers with hardware acquisition - making recommendations on hardware purchases based on each use case. Testing of software and patches in user environment and reporting back on any issues found Installation of A/V equipment Qualifications: Education/Experience - AS Degree in IT Field + 5 Years of experience Must be a US Citizenship Ability to obtain and maintain a U.S. Department of Energy SCI security clearance. Must have Active Q or DOD Top Secret to start. Must be able to obtain a SCI for onsite support Must be willing to take and pass a Polygraph, if necessary Required Skills: Skills utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades Ability to understand the application and utilization of software packages, maintain accurate records Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues Ability to define equipment requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides Excellent customer service and communication skills with customers and vendors Ability to work well in a collaborative team environment Ability to work in a fast-paced environment Install and troubleshoot IT resources including television, telecom and Audio Visual (A/V) equipment as well as establish, and manage user accounts, upgrade, and patch software/firmware. Experience with Microsoft Teams, Skype, and other Teleconferencing programs Chosen candidate will be required to obtain Security+ certification within 6 months of hire. Desired Skills: Windows and Linux system administration experience Familiar with VMware / Virtual Machine environment Familiarity with Telephony troubleshooting and protocols Organized individual with self-drive to complete tasks About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer. NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2436