Learning & Development (HR/Training) Intern - Summer 2025

Position Summary:

The Learning & Development Intern assists the Learning & Development team in the development and implementation of Credit Union training programs for the organization. This individual will help the Learning & Development team provide training to all employees in order to increase the organization's effectiveness in employee performance, member service, and compliance areas. The primary responsibilities will involve assisting with the organization, design, and evaluation of the New Employee Program, Annual & Enrichment sessions, and eLearning curricula.

Work Location: Hybrid or Onsite; Headquarters campus in East Lansing, MI
Work Schedule: Full-Time up to 40 hours/week; 8:30AM - 5:00PM Monday-Friday
Paid Hourly Internship - $16.00+/hour
Duration: Summer Semester beginning May 14th, with potential to continue during the school year (part time hours available)

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Essential Duties and Responsibilities

• Research, design, develop, and evaluate instructional materials
• Create, propose, and develop training plans that evaluate organizational needs
• Assist other members of the L&D team with planning and coordinating learning opportunities
• Analyze training needs to assist in the development of new training programs or modify and improve existing programs
• Document processes to ensure compliance with credit union policies, as well as State and Federal regulations
• Consult with Learning & Development team to review best practices of content and delivery
• Create, maintain, and edit instructional materials
• Assist in the development and facilitation of L&D programs
• Determine and recommend process improvement solutions for training department
• Evaluate and adjust training content and delivery
• Prepare course schedules with consideration to process, department, and organizational needs and adapt to schedule, project assignment, and classroom changes
• Organize and track training plans, rosters, and schedules
• Manage several training projects concurrently
• Perform other duties and assist other employees, as assigned

Knowledge, Skills, and Abilities Required

• Pursuing a Bachelor's degree or equivalent in Human Resources, Business, Organization Development, I/O Psychology, or other related field
• Effective oral and written communication and excellent interpersonal and skills
• Excellent organizational skills with the ability to work accurately with close attention to detail
• Excellent time-management, problem-prevention and problem-solving skills
• Demonstrate resourcefulness and initiative
• Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior
• Excellent computer skills including Microsoft Office
• Ability to work with various departments and foster teamwork
• Ability to work independently with minimal supervision
• Must be able to identify and resolve problems in a timely manner
• Gather and analyze information skillfully
• Demonstrate a positive attitude towards credit union initiatives and mission statement
• Take inquisitive approach to enhance current procedures and methods to teach
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals, groups and the measurement of training effects
• Seek continuous improvement through solicited and unsolicited feedback
• Ability to be a self-starter and work successfully in a team-oriented environment

Physical Demands and Work Environment

• May be required to remain in a stationary position for an extended period of time
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in hybrid or onsite working arrangements

Disclaimer:

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.