New

Sales Operations Analyst

Genesis10
life insurance, 401(k)
United States, California, Sunnyvale
Jan 08, 2025
Genesis10 is currently seeking a Sales Operations Analyst with our client in their Sunnyvale, CA location. This is a 12 month + contract remote position. PST Work Hours required. Summary: This role can be performed remotely in most locations in the country of employment. We are seeking a highly organized and proactive Sales Operations Analyst to help optimize our internal systems and processes. This hybrid role will primarily focus on system enhancement intake and grooming, working closely with cross-functional teams to streamline our sales operations. You will serve as a partner to Talent, Sales Solutions, and Sales Operations, contributing to projects that improve efficiency, standardize workflows, and automate sales planning processes. This is an ideal role for someone who is detail-oriented, enjoys problem-solving, is a strong collaborator, and has a passion for driving improvements across complex systems. In this role, you will work closely with key stakeholders across multiple functions, assisting in the intake, organization, and execution of system enhancement initiatives. Responsibilities: Compile a list of new intake requests on a weekly basis and review with senior stakeholders for prioritization and next steps. Ensure requests have complete information by following up with assignees where necessary. Triage intake requests to identify high-priority initiatives and blockers, flagging them for senior review. Maintain and update the JIRA backlog, ensuring requests are tracked, statuses updated, and appropriate stakeholders are notified. Assist in preparing materials for strategic planning exercises by exporting groomed JIRA requests into planning spreadsheets. Coordinate with the intake form technical team to address intake form bugs and enhancement requests. Test and validate updates to the intake form, ensuring improvements are functioning correctly. Document and transcribe processes for intake prioritization, creating clear and concise FAQs, Wiki articles, and enablement materials for internal stakeholders. Maintain and update the documentation repository, ensuring that processes are well-documented and easily accessible. Perform weekly automated, standardized systems data cleanup tasks using Excel or SQL and provide recommendations on next steps. Follow-up on data dry-run emails and flag requests without complete information. Provide updates on systems migration Data Clean-Up status. Track weekly progress on standardized data cleanup tasks. Identify and surface data clean-up delays or gaps to the project lead. Work closely with a diverse cross-functional team across multiple businesses, regions, and functions. Wear multiple hats by helping prioritize and manage intake requests, system enhancements, and process documentation, while also developing a deep understanding of sales operations workflows. Be entrepreneurial by identifying innovative ways to optimize critical sales programs & processes. Requirements: 2+ years' experience in an operations, consulting, or strategy role, with exposure to project management or system enhancement processes. 2+ years' experience using Excel and SQL. 1+ years' experience with JIRA for managing project backlogs, updating tickets, and creating reports. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. Preferred Qualifications: BA/BS degree in business, economics, finance, engineering, computer science, other related technical field, or equivalent professional experience. Experience with sales-related project management tools (e.g., JIRA) and a strong understanding of sales processes such as territory planning, quota setting, and forecasting. Strong communication skills, including the ability to interact with stakeholders at all levels and document processes clearly and concisely. Experience with business process management and prioritization, particularly in sales-related workflows. Knowledge of CRM Systems (Salesforce, Microsoft Dynamics). Familiarity with User Acceptance Testing (UAT) principles and process documentation. Ability to manage cross-functional projects and interact with global teams in a collaborative and proactive manner. Exceptional written and verbal communication skills, with the ability to present complex information in a clear, actionable format. Strong organizational skills with the ability to juggle multiple tasks and prioritize effectively in a dynamic, fast-paced environment. Suggested Skills: Stakeholder Management Analytical Thinking Strong Communication and Collaboration Project Management Pay rate range: $40.35 - $58.05 hourly. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.