Teller Manager

Be a part of our award-winning team at Citizens Community Bank, voted "Best Bank" for the past seven years. At Citizens Community Bank, we are looking for talented people who will put our customers at the center of everything we do. We are committed to supporting our employees' professional growth and fostering a positive work culture. Join us in helping our community thrive while being part of a team recognized for its excellence.

The Customer Service Manager supports the Branch Manager by overseeing the day-to-day operations of the Teller line, ensuring high-quality customer service, and driving branch goals. This position involves supervising a team of tellers, managing workflow, and providing guidance to ensure smooth, efficient service delivery. The role requires handling customer inquiries, resolving issues, and maintaining compliance with policies and procedures. The Customer Service Manager also plays a key role in training, motivating, and evaluating teller staff, contributing to the achievement of branch objectives and overall customer satisfaction. Strong leadership, communication, and problem-solving skills are essential for success in this role.

DUTIES AND RESPONSIBILITIES:

• Supervise Teller's and New Accounts area
• Work the line as a Teller and Vault Teller
• Coach and train Teller and New Accounts and cross-training
• Back-up new accounts opening accounts and cross-selling bank services and products
• Debit/ATM card processing, check orders and account maintenance
• Cash Certification, balancing, ordering, shipping and outages
• Oversee the branch certifications and account balancing
• Branch reports & correspondence for OD's, dormant accounts and Board OD report
• Customer research and problem solving
• Annual performance reviews, time sheets, scheduling and time-off reporting
• Communication link between supervisors and Teller's about procedures, new training, and customer issues, etc.
• Oversee branch audit correction task sheet and make sure corrections are followed up with
• Back-up branch manager in marketing promotions and business development
• Support the branch's High Performance Growth (HPG) activities to ensure branch meets or exceeds the annual goals.
• Oversee teller progression plans for employees. Provide regular coaching to encourage employees in the plans.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.

QUALIFICATIONS:

• High school diploma or equivalent.
• 3 years of retail banking experience.
• Previous supervisory experience or documented supervisory training
• Good knowledge of banking compliance, policies and procedures.
• Good knowledge of local market conditions
• Has an excellent understanding of banking operational policies and procedures
• Excellent customer service skills
• Advanced communication and interpersonal skills
• Good computer skills

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.