General Clerk III

IBEX IT Business Experts (IBEX)is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

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  Passion for Success

  
  

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  Intentionally committed to diversity of thought

  
  

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  Inclusive of all people and perspectives

  
  

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  Do the right thing, even when no one is watching

  
  

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  Improving businesses & communities through collaborative solutions

  
  

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

Job Summary: This position requires subject matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides manuals, or procedure.

Responsibilities:

• Requires exceptional customer service skills for interacting and providing all stakeholders and be able to provide continual service coverage during set work hours with professional and helpful service
• Candidate will provide assistance with answering inquiries via email and/or phones
• Work with Microsoft Office Suite to produce professional, accurate documents as needed
• Promote the achievement of business results in a timely manner; carefully, thoroughly and accurately within the established guidelines
• Assist with general office administrative duties and wide range of electronic medical records.
• Other clerical duties as assigned

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Appearance: All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate

shirts and close toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEXcomplies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IBEXexpressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.

• Must be eligible to obtain NACI security clearance and gain and maintain access
• 2+ years of office and customer service experience, to include strong skills with MS Office products.
• Understanding of military concepts and procedures required and former military experience including Wounded Warriors, veterans, and retirees preferred
• Experience: 2-3 years in relevant work or previous experience with JST program is ((preferred)
• Intermediate knowledge of Microsoft Word, PowerPoint, Excel, and Outlook
• Must be able to effectively communicate verbally and in writing in English
• Must have the ability to telework effectively with stable internet access
• Minimum of High school diploma or GED