The Team Lead, Repair & Refurbishment is competent in all duties and responsibilities for repair and refurbishing of instruments, able to evaluate damaged merchandise to determine cost effectiveness of needed fixes according to established quality and time guidelines. This position will assist the Operations Manager by providing direction and training to associates within their work teams, giving basic administrative/personnel guidance, developing improvements in the shop, and ensuring production rates, quality, and store service goals are reached.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments, and specific projects may be assigned at the discretion of management.
- Successfully fulfills duties and responsibilities with minimal supervision
- Monitors work team for safety policy compliance, housekeeping, and demonstration of work behaviors
- Familiar with applicable Associate Handbook policies and assists shop manager with basic administrative/personnel guidance as well as performance evaluation of team members
- Keeps supervisor/manager informed of production rates, training needs, performance issues, improvement suggestions, and personnel issues
- Works with managers and staff to develop improvements to the refurbishment process
- Able to receive inbound calls from customers inquiring about merchandise, adjustments, and modifications of instruments, and training staff on repairs *If candidate is still Advanced Repair Tech, assists Senior Repair Techs with these duties*
- Conducts performance tests on instruments to evaluate their sound quality and to locate defects
- Disassemble/reassemble instruments and parts for repair and adjustment
- Inspects, repairs, and adjusts returned instruments prior to re-stock
- Repairs and reconditions used and trade-in instruments as required
- Grades instruments appropriately for used inventory
- Polishes instruments using rags and polishing compounds, buffing wheels, or burnishing tools
- Maintains accurate records for production reporting and manages department inventory
- Meets production goals as determined by the department manager
- Other duties as assigned
- High School Diploma or equivalent (required)
- 3 years (minimum) prior Repair Technician experience (required)
- 3 years (minimum) Music & Arts experience (required)
- Certificate from an accredited Musical Instrument Repair School (preferred)
- Skilled understanding and function of one or all brass, woodwind, percussion, and orchestral instruments (preferred)
- Qualified as an Advanced Repair Technician
- Comfortable and confident with skillsets and effectively collaborates with other Repair Technicians to ensure the shop reaches production goals as a team
- Proven aptitude to perform Team Lead duties and meet individual production goal while simultaneously maintaining quality control standards
- Proven reliability and strong attendance record
- Leads by example; can work as a positive, contributing member of a team
- Demonstrated strong focus on safety, quality, and inventory management
- Exceptional problem-solving skills and ability to train and direct others to complete assigned tasks
- Strong written and verbal communication skills; able to effectively give and receive instruction
KNOWLEDGE
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Computer (non-technical) - Knowledge of software including applications and programming
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- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
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SKILLS
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
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- Repairing - Repairing machines or systems using the needed tools.
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- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
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- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
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- Equipment Selection - Determining the kind of tools equipment needed to do a job.
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- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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ABILITES
- Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
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- Hearing Sensitivity - The ability to detect or tell the differences between sounds that vary in pitch and loudness.
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- Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
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- Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
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- Auditory Attention - The ability to focus on a single source of sound in the presence of other distracting sounds.
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- Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
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- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
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- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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- Near Vision - The ability to see details at close range (within a few feet of the observer).
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PHYSICAL DEMAND AND WORK EFFORT
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- Able to work in a Distribution Center warehouse environment
- Keying/typing, sitting, standing, walking
- Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment
- The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job
- While performing the duties of this job, the associate is regularly required to sit and use hands to finger, handle, or feel; occasionally required to stand, reach with hands and arms, lift and/or move up to 40 pounds
- Specific vision abilities required by this job include close vision and ability to adjust focus
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts; noise level in the work environment is usually moderate
- Can work with or near chemicals and/or cleaning solvents
- FLSA status: Hourly, Non-Exempt.
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GTRC Services, Inc.
Jan 08, 2025