Advisor, Market Enablement

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

Serve as a proactive consultant, educator, and advisor of improvement, providing a wide range of needed expertise. The Advisor, Market Enablement interacts with leaders at all levels of the organization, clinicians, front-line staff, and other stakeholders, including members to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution, and monitoring of processes and systems that support organizational strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The advisor also deploys critical thinking, systems thinking, problem-solving, and data analytics skills. This position facilitates change management principles and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development.

Duties/Responsibilities:

• Provide education, coaching, and mentoring on performance improvement methods, data collection and analysis methods, project management, and change management techniques to leaders, clinicians, front-line staff, and other stakeholders to enable teams across the organization to become experts at guiding their own improvement.
• Utilize performance-enhancing tools as part of process improvements, problem analysis, and measurement.
• Utilize project management tools and principles to define and manage project scope, document and monitor timelines and deliverables, and resolve risks and barriers. Identify and resolve dependencies and constraints between and across projects by working with project leaders, sponsors and management. Efficiently and effectively assess resources to support initiatives and achieve milestones.
• Facilitate groups and teams to promote effective and efficient achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques.
• Establish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions.
• Collect, analyze and interpret data to identify improvement opportunities in clinical systems and present findings to various audiences including senior leaders.
• Design and support implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness and patient-centricity. Oversee project components of ArchWell Health initiatives aimed at improving care processes, improving health of populations and reducing costs.
• Facilitate development of documentation, including but not limited to Standard Work, workflows, training guides, job aids, business requirements, and project plans.
• Utilize analytical skills to measure and analyze processes for effectiveness.

Required Skills/Abilities:

• Ability to work with diverse teams representing various disciplines and all levels of staff.
• Excellent communication and active listening skills. Ability to negotiate collaborative efforts with other departments.
• Skilled at facilitating a group process, building teams, and transferring knowledge and skills.
• Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities.
• Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis, and interpret data.
• Ability to work independently, be result oriented, manage multiple priorities, and frequent change in duties and volume of work.
• Ability to maintain the confidentiality of sensitive information.
• Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish.
• Ability to travel to meetings in various sites, sometimes multiple locations in one day.

Education and Experience:

• Bachelor's degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or a related field required, or 5+ years of relevant quality improvement experience may be considered in lieu of degree in addition to the experience below. Advanced Degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or a related field is highly preferred.
• Industrial Engineering degree or LEAN, Six Sigma, or IHI process improvement certification required; 5+ years of direct work experience in medical group operations, quality improvement, process improvement, or product management experience may be considered in lieu of an Industrial Engineering degree or certifications.
• Prior experience facilitating quality improvement in an outpatient or ambulatory healthcare setting
• 1+ year of experience with coaching teams, facilitating quality improvement; or 3+ years of experience working in patient care or related job in a healthcare setting

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.