Transition Coordination Manager (Remote NC)

LOCATION: Remote - must live in North Carolina or within 40 miles from the NC border, preferably near Vaya's catchment area. Vaya operates within the hours of 8:30am-5:00pm EST.

GENERAL STATEMENT OF JOB

The Transition Coordination Manager is responsible for overseeing proactive intervention and clinical coordination of services of Transition Coordination Supervisors and Transition Coordinators (TCs) for persons residing in or being diverted from institutionalized settings prior to their transition to home and community-based services as part of Transitions to Community Living. These services prepare members/recipients for discharge and assist during adjustment period immediately following discharge from an institution. This is a mobile position with work done in a variety of locations. The Transition Coordination Manager will supervise Transition Coordination Supervisors.

ESSENTIAL JOB FUNCTIONS

Transition Coordination Oversight and Planning:

• Ensure the Transition Coordination Supervisors are addressing the needs of the TCs to support members/recipients who wish to move to a more inclusive setting and are provided with necessary services and supports.
• Develop program guidelines and unit trainings in conjunction with leadership.
• Participate in meetings and may involve periodic standing participation in Vaya Health projects or committees.
• Assist in Vaya Health policy and participate in external statewide workgroups and trainings.
• Provide data, reports or other documentation needed to meet transition planning and other requirements.
• Recruit for vacancies within the unit and is responsible for screening applications, interviewing candidates, selecting the best-qualified candidate and documenting the selection process.
• Timesheet approval and requests for time off and overtime, if applicable, as well as travel/training requests.
• Address performance issues through the disciplinary process, with the assistance of Human Resources and is responsible for documenting performance.
• Assignment of tasks to Transition Coordinators, and outlining the tasks, specifications, completion timelines, and task assignment deliverables.
• Face-to-face, in-field, and other means of supervision to Transition Supervisors.

Collaboration:

• Communication with all members/recipients involved in the transition process.
• Work closely with TC Supervisors, TCs, In Reach staff, care management, and other Vaya departments necessary to create, implement and fulfill successful transition planning with members and recipients.
• Participate in education with members/recipients, families, providers, and stakeholders associated with the Transition to Community Living.
• Development of training resources locally and statewide.
• Communication regarding micro and macro level issues with NC Division of Mental Health/Substance Abuse/Developmental Disabilities.

KNOWLEDGE, SKILL & ABILITIES

• Knowledge of the MH/SU/IDD service array provided through the network of Vaya providers.
• Knowledge in Vaya Medicaid B and C waivers and accreditation is essential.
• Maintain advanced knowledge of the laws, regulations, and policies which govern human services, and Vaya Health.
• Knowledgeable about Medicaid and Special Assistance benefits, available clinical services, community supports, supportive housing, supported employment, and other social determinants of person-centered healthcare.
• Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version), if performing clinical duties.
• A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts.
• Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.
• Highly skilled at shifting between macro and micro level planning, maintaining both the big picture and seeing that the details are covered.
• Detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish.
• Ability to change focus to meet changing priorities, change according to mandated changes, and priorities within the department.
• Proficiency in Microsoft Office products (such as Word, Excel, Outlook, PowerPoint, etc.) and Vaya information system is required.

QUALIFICATIONS & EDUCATION REQUIREMENTS

• Bachelor's degree in Human Services and 3 years of experience providing care management, case management, or care coordination to the population being served

OR

• Bachelor's degree in a field other than Human Services or in Nursing and 5 years of experience providing care management, case management, or care coordination to the population being served

Must meet the criteria of being a North Carolina Qualified professional in 10A NCAC 27G .0104

Licensure/Certification Required:

PHYSICAL REQUIREMENTS

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.

SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open Until Filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.