Product Support Representative I, FIS University Program

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

Join the 2025 FIS University Program!

As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.

This two-year full-time program has start dates in January, March, June, and September with a dedicated "Learning Week" where you will:

• Learn how to work within a corporate environment
• Learn about the exciting world of Fintech and the role FIS plays
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of your peers from across the organization

This position is for a June 23, 2025 start.

About the Role

As a member of the Client Experience AF team you will learn about the value and capability of AF, and the ways our clients use this system to capture information about their business. As a Product Support Representative you will learn how to help clients use and solve problems with the AF application thru the use of a ticketing support product. Overtime you will lead client calls to provide ticket status updates as well as problem solving calls to uncover issues that will lead to solutions for the client.

About The Team

Our Client Experience (CX) team is global serving over 40 clients throughout the world. As a part of the CX North America team you will be provided a mentor to teach you all aspects of the Product Support Representative position. Our team uses collaboration sessions every week to not only solve ticket issues but for all team members to continue to learn the application. We make the best use of technology to communicate with other CX team members around the globe to get ticket status updates and to ask or answer application questions.

What You Will Be Doing

• Perform ticket acknowledgement on incoming client tickets.
• Attend ticket help meetings in which you will learn how to solve client ticket issues.
• Shadow team members throughout the day to learn the processes CX uses day to day.
• Attend client calls to learn how to respond to client questions and explain AF solutions.

What You Bring

• Bachelor's degree in relevant field of study
• Proficiency in Microsoft Office Suite
• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

Bonus If You Have

• Financial knowledge
• Working knowledge of loans and leases

What We Offer You

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Time to support charities and give back to your community
• A work environment built on collaboration, flexibility, and respect
• Student Loan Repayment Program: FIS will PAY OFF participants' undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee's name.

*Current and future sponsorship are not available for this position*

#FISUJUNE2025

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass