Job Title: Financial Aid Counselor/ Student Services Specialist
Pay Rate: $22.06/hr. on W2 without benefits
Location: 18401 N 32nd St Phoenix, AZ, 85032
Duration: 3+ months (possible extension)
Hours/week: 40hrs per week
Job Description:
- Provides student service program support, advisement, processing, and information resource referrals by performing the more technically demanding program support tasks, including extensive responsibilities for student advising, counseling and processing. Coordinates office workflow and provides training to other staff members.
Role & Responsibilities:
- Coordinates projects, events and activities
- Researches and assists in analyzing and interpreting guidelines and regulations
- Coordinates workflow and the implementation of policies and procedures
- Performs more technically complex and difficult student advising and processing
- Identifies resources needed to address students' circumstances and potential barriers
- Advises a cohort of students by appointment, walk-in, electronically and over the phone or as elevated by other student services staff
- Prepares reports and maintains records, and tracks students' performance and progress
- May evaluate admissions data such as transcripts and transfer credit
- May calculate and assess fees or administer loan or other programs
- May administer testing
- May administer programs such as scholarships, loans, federal work study and pell grants
- Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulations
- Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation
- Coordinates and maintains database information and reporting systems
- Provides training or orientation to other staff, as assigned
- Performs other duties as assigned
Knowledge:
- Basic principles and practices of program management and coordination
- Student services functions, including enrollment practices and strategies
- Workflow management strategies
- Business math concepts and basic statistics
- Applicable federal, state and local laws, codes, regulations (based on assignment)
- Customer service principles
- Specialized equipment relevant to area of assignment
- Modern office technology
Required Skills:
- Coordinating and implementing student programs and service offerings
- Coordinating deadlines and prioritizing competing demands
- Collaborating in a team environment
- Organizing student services functions
- Gathering data, analyzing findings and applying logic and reason
- Compiling and sorting data and articulating issues and recommendations
- Interpreting, monitoring, processing and reporting financial information and statistics
- Authoring original reports, documents and presentations
- Training and orienting staff, as assigned
- Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
- Providing customer service
- Utilizing a computer and relevant software applications
- Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Training and Experience:
- Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
- OR
- An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
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