Member Services Assistant - Rombauer

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Location:

Rombauer Vineyards

The Member Services Assistant at Rombauer Vineyards delivers exceptional customer service to boost member and guest retention. They ensure the brand is well-represented and foster consumer loyalty, providing general support for all winery inquiries received via phone, text, or email. Maintain the member database's integrity and manage all consumer activities. Strong customer service skills are a must with excellence communication and attention to detail and ability to maintain a high volume of inquiries.

Membership Integrity (30%):

• Drive club acquisition and maintain retention.
• Ensure the success of club packages and handle special requests.
• Build and nurture long-lasting relationships with members.
• Proactively maintain up-to-date member records through phone calls, emails, postcards, and texts.

Order Maintenance (30%):

• Develop an in-depth understanding of our product range.
• Process orders through various channels and ensure compliance.
• Manage high-volume club package orders, track DTC shipping and delivery status, and resolve delivery issues.
• Stay updated on state regulations and communicate with customers to prevent returned shipments and refunds.

General Customer Service (25%):

• Deliver exceptional customer service and foster personal connections with consumers, prioritizing the Joy of Wine.
• Serve as a guest concierge, offering local directions and information about attractions and internal experiences at each winery location.
• Handle a high volume of calls company-wide and execute outbound campaigns to maintain brand connection and loyalty through calls, emails, and texts.

Marketing Promotions and Events (10%):

• Stay informed about current DTC and wholesale promotions through DTC Digital campaigns.
• Manage ticket sales for events, including details and availability during the sale period.
• Provide on-site support during member-only events as needed.

Reservations (5%):

• Have a comprehensive understanding of tasting experiences at all winery locations, including seasonal variations.
• Serve as a guest concierge, providing local directions and information about attractions, and offering alternative options when we are unable to accommodate guest requests.

What You Will Need:

• High school diploma or State-issued equivalency certificate plus 3 years of retail sales, hospitality,sales support, marketing support, administrative support, or customer service experiencereflecting increasing levels of responsibility; OR Associates Degree plus 1 year of retail sales,hospitality, sales support, marketing support, administrative support or customer serviceexperience; OR Bachelor's Degree plus retail sales, hospitality, sales support, marketing support,administrative support or customer service experience.
• Skilled in the use of MS Outlook at an intermediate level.
• Skilled in effectively presenting information and responding to questions from groups ofmanagers, clients, customers and the general public.
• Skilled in reading, comprehending, interpreting and executing simple instructions, shortcorrespondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to lift and move cases of product weighing up to 40 pounds.
• Required to be legal US drinking age: 21 years of age or older
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training,meetings, and events for development, department needs, and business delivery up to 5% of thetime, with or without reasonable accommodation. This may be in addition to travel requirements, ifapplicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable,as listed in this job description.

What Will Set You Apart:

• Bachelor's Degree plus 1 year of retail sales, hospitality, sales support, marketing support,administrative support or customer service experience.
• Wine sales or Wine club administration experience.
• Wine Industry knowledge.

Compensation:

• Hiring Range Posted: $25.24/hr - $34.09/hr
• Plus incentives!
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits:

• We are committed to providing competitive compensation, perks, and a work-life balance supporting your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

• Please click here to view our full list of benefits.

Gallo does not sponsor for employment based visas for this position now or in the future.

To view a full job description, please click here.

Requisition ID -105427

Anticipated Close Date - January 31, 2025 or until filled

This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

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Gallo's policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

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