Payment Services Analyst

Key Activities:

• Lead or support payment initiatives that modify or enhance the tools, applications, products and processes used in the delivery and usage of Federal Reserve Financial Services.

• Create and manage project management documentation, such as initiative timelines, key milestones, and deliverable requirements.

• Provide subject matter expertise to identify internal and external impacts of the initiative/product, as well as offer solutions and recommendations to issues to best ensure payment initiative success.

• Meet with internal and external stakeholders to articulate issues, obtain and summarize feedback, draw insights and conclusions, develop analysis and proposals, and present findings.

• Develop and maintain business, technical, and/or process documentation.

• Develop or assist in the development of internal and external training collateral, and coordinate delivery of training as needed.

• Prepare, review, and/or distribute customer and/or stakeholder-facing communications, including updates to internal and external websites or applications.

• Provide input to and/or coordinate the certification/validation processes for initiatives, including requirements for application and software development activities and coordinate/lead user acceptance testing supporting application deployments (occasional weekend deployments).

• Partner with internal stakeholders to evaluate issues that arise from product/application usage and deployments. Provide consultation to product support teams to identify, address, and mitigate issues impacting internal and external customers.

• Establish, retain, and strengthen relationships with internal and external stakeholders to contribute expertise and promote advancements of new and existing product/service offerings

• Responsible for leading or contributing to ad hoc deliverables as needed.

• Act as a consultant to, and serves as proxy for, management in project meetings or delivery teams to ensure the needs of, and impacts to, teams and/or customers are understood and considered.

Qualifications:

• Bachelor's degree from an accredited college or university or an equivalent experience.

• Typically requires 6 years of relevant professional experience required. Prior experience in Financial Services or IT preferred.

• Strong personal initiative.

• Strong verbal and written communication and presentation skills, including formal presentation skills for executive audiences.

• Effective analytical and problem-solving skills, including the ability to understand and explain information.

• Strong customer service orientation.

• Effective leadership skills.

• Strong interpersonal skills, including the ability to work effectively in a team environment.

• Proficient computer skills in programs, including but not limited to Word, Excel, PowerPoint, Internet and email programs.

• Experience supporting Product development preferred.

• Experience in applications such as JIRA, ServiceNow, Perceptive Content, and Salesforce preferred.

Additional Information

Locations:

• Hybrid, on-site requirement will be determined by hiring district

• The selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank and will work full-time onsite or in a hybrid arrangement that meets the minimum number of onsite days required by the employing District. Reasonable commuting distance to a Reserve Bank's main office is defined according to the District's policies and practices

• Eligible districts for Hire: Boston, MA- New York, NY- Richmond, VA- Atlanta, GA- Minneapolis, MN- Kansas City, MO

Screening:

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. The candidate's start date may be impacted by completion of the screening. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.

Sponsorship:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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