Sr. Enterprise Reporting Analyst

Milestone Technologies
United States, Washington, Bellevue
Jan 10, 2025
Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone is seeking Sr. Enterprise Reporting Analyst with experience defining and designing external facing reports, dashboards, and data visualizations. This role requires creating customer-centric solutions based on a combination of data analysis, business acumen, creativity, and clear communication. The ideal candidate will be comfortable working hands-on with data, spreadsheets, and models, and will thrive in solving complex problems using facts and data to derive actionable insights and deliver recommendations that improve business results. The analyst will take the lead in gathering report needs from external customers and internal users, defining requirements for new reports and enhancements to existing reports, overseeing the administration of standardized reports, working with technical resources to develop reports, and ensuring the reports are effectively used across functions. This role involves working on the design and validation of reports intended to help partners understand their business performance, including ensuring clean and meaningful data structures. Additionally, the analyst will support data visualizations, statistical analysis, and reconciliation with other data sources, covering all aspects from functional analysis and solution design to data cleaning and reporting. Responsibilities: Interview external partners to understand reporting needs, gaps, and enhancements. Identify a standard set of reports, dashboards, and metrics that apply to all partners. Document functional requirements by report type and present requirements to technical team. Drive the detailed design of reports, ensuring accurate and meaningful data is available and effectively presented. Validate the data upon completion and use it to craft narratives highlighting business successes or identifying potential risks. Extract, prepare, and model large, complex data sets using a combination of skills, including mathematics, statistics, and programming. Perform validations and reconciliations from various data sources to ensure report accuracy. Design BI dashboards or ad-hoc analysis from different data sources to provide billing insights, predictive models of revenue & traffic and various performance indicators etc. Own the process of driving core insights from available data and create strategies to improve the partner experience & performance. Present analysis & strategies to senior management in verbal & written forms. Support process improvements related to data analytics, reporting workflows, and partner-facing deliverables. Qualifications: Minimum 7 years of experience in enterprise reporting, analyzing operational performance using data, and creating data visualizations using tools such as Tableau and Power BI. Extended experience working with relational databases using SQL to perform competitive and quantitative analysis. Experience working closing with internal and external users to understand business needs, translating needs into business requirements, and helping technical teams understand the definition of requirements. Experience working in the Wireless Industry and projects involving Business Analytics or Business Intelligence. Understanding for Customer Billing & Invoicing functions within a Service Provider environment Experience working with external vendor teams. Ability to work onsite 3+ days a week. Desired Hard Skills: Proficient in Power BI or Tableau, SQL, Python, and other data modeling, automation, and reporting tools. Strong skills in analyzing and solving complex data-related problems through critical reasoning. Demonstrated ability to clearly present data insights to leadership and across teams, fostering collaboration and driving decision-making. Knowledge of telecom or wholesale environments, with an understanding of partner management and billing operations. Soft Skills: Excellent verbal and written communication skills. Proven ability to identify and solve complex challenges. Demonstrated flexibility and adaptability. Innovative thinking and problem-solving ability. Strong critical thinking skills. #L1PO Compensation Estimated Pay Range: $98,300.00 - $130,000.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.