Remote

Team Leader - Field Service PI & Systems

METTLER TOLEDO
United States
Jan 10, 2025
Our Opening and Your Responsibilities Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring they are safe and packaged to the requirements of our customers. Our products help leading scientist develop vaccines and lifesaving medicine globally and have been integral to laboratories conducting Covid testing and research and development in this area. Join Our Team at METTLER TOLEDO! Are you a dynamic leader with a passion for technical excellence and customer satisfaction? We are seeking a Field Service Team Leader - PI & Systems to join our dedicated Service team. In this role, you will play a crucial part in ensuring our Product Inspection and Systems division delivers outstanding service while maximizing operational efficiency. Scope of Role: As the Field Service Team Leader, you will provide both proactive and reactive support to technicians in delivering high-quality service. Your focus will be on maximizing customer satisfaction at the lowest possible operational cost while identifying revenue opportunities. Key Responsibilities: Proactively provide technical and operational support to Technicians and the service back office. Fully deputize for the Regional Service Manager - PI & Systems as needed. Engage in escalations to ensure quick and satisfactory resolutions, maximizing customer satisfaction. Assist in maximizing chargeable opportunities and the overall management of the region. Actively demonstrate the support of other areas/departments within the company to ensure that a team spirit is observed Carry out customer site surveys with the goal of advising and quoting service work Carry out technician competency and safety audits. What You Need to Succeed Proven experience in successfully supervising a team of field-based service personnel. Technical competence in PI/Systems product technologies. Excellent verbal and written communication skills to interact with team members, customers, and other stakeholders. Our Offer to You What you can expect from us: International career development opportunities Part of One Team who thrive from collaboration and drives continuous improvement Supports working families through enhanced family friendly policies and flexible working patterns. Supporting individual learning, development and growth within the Company We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones. Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance. About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.