Manager Renewal Operations

CDW
United States, Illinois, Vernon Hills
200 North Milwaukee Avenue (Show on map)
Jan 10, 2025
Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The primary purpose of this position is to manage the Renewal Support Specialist and Senior Renewal Support Specialist in structuring and fulfilling pre-paid and recurring maintenance orders and help drive incremental maintenance revenue. This position will also be responsible for managing support for regional sales teams and engaging manufacturers and distributors regarding any issues involving the day-to-day operations of the department. What you will do: Manages and assigns the Renewals Support Specialists team to sales territories and with deal structuring. Articulates analyses of renewals within the manufacturer's renewal policies and procedures. Analyzes and provides suggestions to meet customer goals and ensure strong margins. Adapts area/team plans and priorities to address resource and operational challenges. Articulates strengths and weaknesses of manufacturers and vendors to internal staff and external sales personnel. Identifies and solves technical and operational problems; understands and recognizes broader impact across the area. Research and articulate CDW's participation in RFP's. Advises and manages team in setting proper customer delivery expectations with the internal sales teams and customers. Develops and maintains distributor and manufacturer relationships related to the maintenance space and practice. Manages and directs end-of-quarter activities to ensure timely and accurate order processing and fulfillment. Manages and directs end-of-quarter activities to ensure timely and accurate order processing and fulfillment. Research, resolves, and manages order and invoice discrepancies, both from and Accounts Receivable and Accounts Payable perspective. Prepares reports for management, sales team, or end-user customer, as needed. Prepare information for management regarding opportunity status and review any challenges. Hires, trains, develops, and appraises staff effectively, taking corrective action as necessary in accordance with company policy. What we expect of you: Bachelor's Degree, and 3 years' experience as Senior Renewal Support Specialist or 5 years' minimum equivalent experience, OR 7 years' experience as Senior Renewal Support Specialist or 9 years' minimum equivalent experience. Proficient in Microsoft office applications. Ability to travel up to 10% of the time. Proven success and experience selling partner solutions and services or equivalent. Knowledge and proven success of engaging and working with sales teams. Ability to execute on territory goals and metrics. Ability to adapt and change to the business needs of the practice and team coverage model. Strong interpersonal and presentation skills, including consulting skills. Strong oral and written communication skills. Strong passion for learning and teaching others. Proven group presentations skills. Ability to think creatively and identify proactive ideas that will increase sales. Strong problem-solving skills. Must be able to communicate effectively and in a constructive manner with management, peers, and coworkers. Bachelor's Degree a plus. Proven success and experience selling renewal solutions and services a plus. Pay range: $ 100,000- $ 152,000, depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials About us: We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law. Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. Equal Opportunity Employer, including disability and protected veteran status Benefits overview: https://cdw.benefit-info.com/