Parts Counter Specialist

Job Title: Parts Counter Specialist

Location: Williston North Dakota

Company: Interstate Power Systems

The Heavy-Duty Truck and Equipment Parts Counter Specialist is responsible for providing exceptional customer service and technical expertise in the sale and distribution of parts for heavy duty trucks and equipment. This role involves assisting customers (both in-person and over the phone), identifying and sourcing parts, managing inventory, and ensuring accurate order fulfillment to support repair and maintenance operations. The ideal candidate must have experience sourcing or looking up parts for Detroit, Allison Transmissions, Liebherr construction equipment, MTU generators, and other heavy machinery or industrial systems.

Key Responsibilities:

• Greet and assist customers in identifying parts needs for heavy duty trucks, construction equipment, or related machinery.
• Use catalogs, electronic databases, and technical knowledge to locate and recommend appropriate parts.
• Process sales transactions, including cash, credit, and account payments, with accuracy.
• Provide pricing, availability, and delivery information to customers.
• Coordinate with warehouse staff and suppliers to source parts not in stock.
• Maintain accurate inventory records and assist with stock replenishment as needed.
• Handle customer inquiries, returns, and warranty claims efficiently and professionally.
• Stay updated on industry trends, product specifications, and new equipment models.
• Collaborate with service technicians to ensure the right parts are provided for repairs.

Qualifications:

• High school diploma or equivalent; technical training in automotive or heavy equipment parts is a plus.
• Proven experience in parts sales, preferably in the heavy-duty truck or equipment industry.
• Strong knowledge of heavy-duty truck and equipment components and systems.
• Excellent customer service and communication skills.
• Proficiency with inventory management software and parts lookup systems.
• Ability to read and interpret technical manuals and schematics.
• Detail-oriented with strong organizational and multitasking abilities.
• Physical ability to lift and move parts as required (up to 50 lbs or more).

Preferred Skills:

• Familiarity with brands such as Detroit, Allison Transmissions, Liebherr, MTU Generators, Caterpillar, Cummins, or similar.
• Prior experience in a dealership, repair shop, or parts distribution setting.

Work Environment:

• Primarily works at a parts counter in a retail or shop environment.
• May involve standing for extended periods and occasional work in a warehouse or stockroom.

Employee Benefits

• Competitive Wages - Be paid your worth!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

Military Friendly Hiring.

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