Engineer Service Representative

At Arete, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.

Discover your future with us.

Arete is looking for an Engineering Service Representative (ESR) to provide field service support to the Tactical Airborne Sensor program performing duties as part of a small, but highly skilled and capable Field Team that interfaces with sensor users to provide technical field support for complex electro-optical sensors, computing and processing systems, and the platform integration associated. The Tactical Airborne Sensor Field Operations Sustainment program is in the initial stand-up phase and will be composed of a multidisciplinary team of field support technicians working collaboratively with internal and external customers and programs to support cutting-edge airborne optical systems capabilities to our nation's warfighters around the globe. The team will be positioned at the vanguard alongside the customer, providing direct support to ensure the warfighter has the most capable systems to meet our nation's biggest threats. This position offers a unique opportunity for a driven, action-oriented professional to help lay the foundation and shape future field support. Field activities may include software/firmware updating, field troubleshooting, hardware design update implementation, documentation, configuration management, and communication. This position is based at the Naval Air Station located in Whidbey Island, WA. The role is classified as a full-time, exempt, non-supervisory position. Travel both within and outside the continental United States will be required. Deployment travel will be required with on-cycles lasting up to 12 weeks.

Primary responsibilities:

• Participate directly in the maintenance and sustainment of fielded systems.
• Interface daily with system operators for maintenance and troubleshooting of fielded systems.
• Utilize knowledge gained from and through field experience to provide onsite technical support andassistance directly to customers when required.
• Communicate technical information effectively written and verbally.
• Perform administrative tasks necessary in day-to-day performance of the system maintenance effort, toinclude:
• Planning, coordination, monitoring, and performance of tasks.
• Parts logistics (shipping, receiving, packaging, and inventory management).
• Maintain detailed logs and notes of work and modifications performed for internal and customerreference.
• Coordinate with offsite engineering and production staff as required for troubleshooting and toensure consistent, effective field work is performed.
• May require quick turn travel to support customer and ensure availability of the sensor capabilities.
• Represent Arete core values both internally and to the customer in the field.

We have an impressive range of benefits, programs, and perks that we offer:

Generous PTO and Leave Times

• Flextime Scheduling
• Bereavement
• Paid Time Off (PTO)
• Paid Parental Leave

Financial Benefits

• 401K Retirement Plan Contribution
• Employee Stock Ownership Plan
• Continuing Education Funds

Health, Medical, and Wellness Benefits

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance and Long-Term Disability (LTD)
• Vision Reimbursement

Qualities We Look For

• Creativity
• Integrity
• Passion
• Responsiveness
• Collaboration

Experiences and Background We Look For:

• U.S. Citizenship Required
• Active Top Secret clearance with ability to obtain SCI access
• Associates Degree in: Electrical/Computer Engineering, Optical Engineering, Systems Engineering or 6+ years of related experience
• Ability to work independently and in a non-office / field environment.

Nice to have:

• Bachelor's Degree or higher in one of the following areas: Electrical/Computer Engineering, Optical Engineering, Systems Engineering
• Experience working in high-performance computing (HPC)
• Experience working with VNIR/MWIR optical sensing systems.
• Experience with Linux
• Active SCI eligibility
• Current Polygraph (Counterintelligence)

The salary range for this role is $90,000 to $110,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.

Other Requirements

U.S. citizenship is required to meet position eligibility.

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Successful passage of a criminal background screen is required to meet position eligibility. Arete will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility.

Other Considerations

Arete is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Arete Human Resources at 818-885-2200 for assistance.