Customer Service Representative - Wilsonville, OR

Columbia Distributing
$17.50 to $19.50 per hour + $450.00 monthly performance bonus
life insurance, paid holidays, sick time, 401(k)
United States, Oregon, Wilsonville
27200 Southwest Parkway Avenue (Show on map)
Jan 11, 2025
Back Customer Service Representative #25-34 \| Posted 01/10/2025 Wilsonville, Oregon, United States Apply Apply for this job now! Apply Working Locations Wilsonville , Oregon , United States Pay Range $17.50 to $19.50 per hour + $450.00 monthly performance bonus Job Details Summary Our Customer Service Representatives support the sales team by receiving all incoming calls and ensuring orders are inputted accurately. Key Responsibilities Receive all incoming phone calls from customers, coworkers and suppliers. Input orders accurately for general delivery, customer pick-up or sales person special delivery. Enforce all liquor laws according to state law and regulations regarding product sales. Enter and manage sample requests from employees and suppliers. Responsible for all inter-company transfer order generation and pick lists, invoice processing. Responsible for all sub-distributor order generation and pick lists, invoice processing. Accurately process cash and checks from direct product sales. Verify and balance all receivables. Maintain a high level of customer service, professionalism and diplomacy at all times. Ready and maintain the will call/ dock sales area throughout the day (if applicable). Key Competencies Proficiency with Microsoft Office suite Excellent oral and written communication skills Effective organizational and time management skills Ability to develop strong relationships with internal and external customers Work Environment Work indoors in a sedentary office setting; occasional warehouse or external work required Physical Demands Lift/Carry & Push/Pull up to 50 lbs. Bend/Stoop/Crouch/Squat Use arms/wrists/hands/grasp throughout entire shift Expected Hours of Work This is a full-time position. Days/hours of work vary. Required Education and Experience Bachelor's degree; High school diploma or GED required Preferred Education and Experience Previous experience in customer service based position and/or organization Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees are also eligible for 80 hours of vacation every year and 7-8 days of paid holidays throughout the calendar year (depending on location). Hired applicants may be eligible for incentives/bonuses/annual bonuses. Classification: Non-Exempt Reports to: Customer Service Supervisor Benefits Paid Vacation and Sick Days Holiday Pay Competitive Health Insurance Plans 401(k) with company matching Short-Term Disability and More Benefits may not be available for positions covered under active CBA, seasonal, or part-time. AAP/EEO Statement Columbia Distributing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact the Human Resources Dept. at (425)251-9300 or email recruiting@coldist.com if you have questions regarding reasonable accommodations.