Administrative Assistant - Landfill

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Administrative Assistants fulfill a variety of responsibilities and administrative office support functions. They will provide a variety of support functions including announcing guests or visitors, taking payments, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Administrative Assistants may be called upon to arrange accommodations for meetings (lunch, room setup, etc.), provide guidance to applicants, and provide general information to any walk-in customers.

Responsibilities of Position:

• Welcome on-site visitors, determines the nature of business, have them sign in as needed, and announce visitors to appropriate personnel.
• Provides customer service to all walk-in customers, taking payments, general service/account questions, and communication of any necessary issues.
• Answer phones promptly and courteously utilizing company procedures.
• Receives daily mail and internal correspondence for distribution.
• Assists/processes weekly/monthly department audits.
• Assist with monthly close.
• Maintain accurate and up to date landfill records and files.
• Enter daily tracking sheets.
• Post preventative maintenance service records for heavy equipment in system.
• Work in conjunction with other departments to resolve customer issues.
• Log and record information on customer accounts.
• Create and close work orders, purchase orders and process invoices.
• Work special data entry projects with accuracy and complete in time to meet deadlines.
• Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Arrange accommodations for meetings (lunch, room setup, etc.)
• Act as back up to other in department as needed.
• Other duties as assigned by management.

Skills & Abilities Needed for Position:

• Excellent knowledge of office functions.
• Excellent verbal & written communication skills. English/Spanish bilingual preferred.
• Computer proficiency in Windows and Microsoft Office applications, Excel, Word, PowerPoint, Outlook, etc.
• Always presents and maintains a professional appearance and demeanor.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Must be organized and detail-oriented with the ability to multitask.
• Proven analytical/problem-solving skills for the customer and the company.
• Excellent customer service and data entry skills.
• Efficient and effective work habits to work both independently and as a team, meeting, and exceeding call center standards.
• Ability to identify the root cause of issues, make decisions, and provide solutions.
• Ability to react well under pressure and treat others with respect.
• Maintains a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management

Physical Requirements in a Regular workday:

• Frequently lifting/carrying/pushing/pulling a max of 10lbs.
• Continuously sitting in office environment.
• Continuous hand/finger dexterity.

Additional Working Conditions/Aspects:

• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.