Commercial Account Services Specialist

Primary Purpose of Job

Ensures superior customer experiences for commercial clients and supports the Commercial Banking Officers related to the sales function. Opens and maintains commercial client deposit accounts.

Major Job Accountabilities

• Ensures superior customer experiences for commercial clients:
• Receives inquires, performs research, resolves issues, and responds to clients, Commercial Banking Officers, and other branch or department personnel.
• Participates in new and existing customer calls to ensure accurate set-up.
• Establishes and maintains close working relationships with business units, back-office operations, and payment processing areas to promote continuous improvement in products, services, and processes.
• Monitors customer feedback and service.
• Participates in customer account planning and review.
• Keeps current with all commercial banking products and services to enable informed client advice and identifies cross sale opportunities.

Experience Required

• Minimum three (3) to five (5) years of Banking or customer service responsibilities with demonstrated ability to deal with a wide range of commercial clients.

Required Skills or Training

• Excellent written, verbal, listening, and presentation communication skills to effectively communicate with customers, vendors, teammates, and consultants.
• Able to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Able to prioritize and manage multiple assignments to ensure critical deadlines are met within established standards with thorough, accurate and quality work products.
• Demonstrated ability to manage and work independently, effectively, and efficiently to meet deadlines.
• Self-motivated with excellent organizational skills.
• Resourceful with excellent analytical skills required for researching problems, interpreting, and applying established policies and procedures to effectively resolve client questions or issues in regard to all commercial products and services.
• Proficient in using Microsoft Office applications.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!